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Henrik Jagd

Henrik Jagd

National Service

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location of Henrik JagdCopenhagen, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    IT Support Specialist at EDB Gruppen

  • Education

    • Københavns Erhvervs Akademi

      2012 - 2012
      Project Manager Project Management

      Dedicated Project Manager course, in combination with Prince2 Certification

    • Akademisk Studenterkursus

      1980 - 1982

    • Copenhagen Business School

      1983 - 1988
      B.sc. Economics

  • Experience

    • Kongelige Livgarde

      Jan 1982 - Jan 1983
      National Service

    • Frahm Hansen

      Jan 1989 - Jan 1990
      Salg / Support

    • Citibank

      Jan 1990 - Jan 1991
      Consultant

      Backoffice, controls and investigations

    • Apple Retail

      Jan 1991 - Jan 1993
      Retail sales and support

      Daily managing of a retail outlet north of Copenhagen, responsible for sales, inventory, weekly reports, ad-hoc support

    • Herbalife

      Aug 1993 - Nov 1995
      Regulatory Compliance Controller

      - Company contact in Denmark, Norway, Sweden in connection with the launch in Scandinavia- Regulatory overview of the independant distributors in Denmark, Norway, Sweden- Ensuring compliance with Company policies and local laws- Liasing with the company attorny in connection with above- Representing the company at major venues and events

    • Nordic Student Singers Summit 1996

      Feb 1995 - Sept 1996
      Financial Administator

      A project under Copenhagen, Cultural Capital 1996, as arranged by the Copenhagen University Choir Steering Committee member Budgetting and accounting Project participation and followup Responsibility for a budget in excess of DKK 2½ million, 1.300 participants from 36 organisations from 6 different countries

    • ScanView A/S

      Jan 1997 - Dec 1999
      HelpDesk Administrator

       Logging and supervising incomming service calls Exchanging spare parts and equipment while under warranty Maintenance of the exsisting service system Regular statistical reporting

    • Esko-Graphics A/S

      Jan 2000 - Mar 2006
      HelpDesk administator

      2005-2006 EskoGraphics AS2002-2004 EskoGraphics Support- Helpdesk Administrator Programming and adaptation of the departmental HelpDesk- / CRM system, a relational database programmed in FileMaker Pro Registration in, and maintenance of said system Dealing with all incoming supportcalls and preliminary telephonesupport Statistical reporting on support cases and reporting for use in quality control2000 - 2002 Purup-Eskofot A/S, Dealer HelpDesk Development of a new service- / CRM system for loggin of- and follow-up on incomming servicecalls Integration of the existing service systems in ScanView A/S and Purup Eskofot A/S Development of a CRN system (Customer Returns Number) for handling the sparepart flow and repair cases Show less

    • EskoGraphics NV, Belgium

      Sept 2004 - Sept 2005
      Dealer HelpDesk reponsible

       1 year posting with Esko-Graphics, Ghent, Belgium Responsible for the creation of a Dealer HelpDesk function in Belgium International first line dealer contact in connection with service- / Support matters Adaptation of the exsisting service system to handle dealer suppot

    • IBM

      Oct 2006 - Jul 2007
      Help Desk

      2006-2007 consultancy contract with IBM- Service- and Support consultant with IBM Global HelpDesk, with responsibility for the former MaerskData systems world-wide- Posted 5 weeks in Hyderabad, India in connection with the out-sourcing of the IBM Global HelpDesk

    • DSV

      Feb 2008 - May 2010
      Second Level Support

      Consultancy contract 02/2008 – 08/2008 - Project related, Service desk, Systemdocumentation and knowledge transfer- Overall system documentation of former Frans Maas systems- Posted 2 months with Frans Maas, Venlo, HollandContract employment 08/2008 – 05/2010- 2.nd level support SalesForce CRM system – Unlimited Edition- First-point-of-Contact for local administrators from apx. 18 countries- Training of local national administrators- Basic support of E-services, an electronic on-line freight booking system Show less

    • GN ReSound

      May 2010 - Mar 2011
      Application Support

      - Consultancy contract 05/2010 - 03/2011- 2.nd level Support Saleforce CRM System – Enterprise Edition- First-point-of-Contact for local administrators in apx. 22 countries- Responsible for Small Changes, adaptations to the eksisting platform - Regular reporting on ongoing Support cases, monitoring of the daily integration between Navision and Salesforce m.m.

    • Region Hovedstaden

      Sept 2012 - Nov 2012
      IT Consultant

      3 month consultancy in connection with consolidation af multiple IT helpdesks to one unified entity

    • Copenhagen Business School

      Dec 2012 - Feb 2013
      IT support consultant

      Tempory employment

    • Region Hovedstaden

      Mar 2013 - Dec 2014
      IT Consultant

      - Project work, - Consolidation af Virtual Server Environments- Information search/documentation of 1000+ virtual servers- Maintenance, coordination and administeration of group work documents

    • NNIT

      May 2017 - Jun 2017
      Support Consultant

      6 weeks consultancy position in connection with the go-live test for the customer AJ Vaccines.Primary functions service desk and 1.st and 2.nd line support

    • DXC Technology

      Dec 2017 - now
      IT Support Specialist

      Primarily ServiceDesk, 1.st and 2.nd level POS support to Danish, Norwegian and Swedish speaking customers.

  • Licenses & Certifications

    • Prince2 Foundation

      Peak Consulting
      Feb 2012

    • Salesforce.com Administration essentials

      Salesforce.com
      Sept 2008

    • ITIL V3 foundation

      APM Group
      Aug 2008

  • Volunteer Experience

    • Member of the board

      Issued by Copenhagen University Choir on Mar 2008
      Copenhagen University ChoirAssociated with Henrik Jagd

    • Member of the Board

      Issued by Copenhagen University Choir on Mar 2013
      Copenhagen University ChoirAssociated with Henrik Jagd