Antonio Stinnie

Experience

• 

  Walgreens

  Jun 2010 - Oct 2017

  • Lead an engaged team, creating an environment where their opinions matter • Create Action Plans to sustain and improve store performance• Hire and train a team to be self-efficient and handle everyday customer concerns with little assistance • Problem solve customer/team problems finding a solution that make every situation better • Create and execute a plan for monthly merchandising and tasks that need to be completed daily• Drive Customer Service and train team on opportunity areas in their customer service inspiring them to improve • Handling Service Failures and using that experience to train my team to prevent repeat opportunities • Provide feedback daily on opportunity areas within team and train other leaders on the details to look for • Investigate inventory adjustments and recognize theft/retrain opportunities with employee money/merchandise handling• Balance Time between Office & Team involvement/Engagement• P&L responsibility and making adjustments monthly looking to improve• Selected to lead district for Flu immunizations and plan to ensure stores had the coverage and budget needed to accommodate these clinics (Handled outreach to set up clinics in my area)• Selected to lead district NPS (Customer Service Score) and come up with plan on improving based on customer concerns and how they viewed our service. • Lead district for hiring and ensuring that we had all of the staff we needed within the entire district and also assisted manager in understanding how to use the application tracking system. Show less • Oversee a team of over 15 employees • Manage day to day store operations ensuring every employee knew what task need to be completed• Keep track of where each person on my shift was and what they are doing• Receive Merchandise daily and making sure that what I receive is exactly what's on the invoice• Manage electronic devices and diagnose them if something was to go wrong• Assist customers in finding merchandise and solving any problem/concerns that arise• Coach team daily and working to improve our level of Service • Count Terminals nightly ensuring they are balanced and all money accounted for• P&L responsibility and making adjustments monthly looking to improve • Payroll management and schedule making • Inventory Management and ensuring items stayed in stock and replenished weekly Show less

  • Certified Store Manager

    Aug 2016 - Oct 2017

  • Assistant Store Manager

    Jun 2014 - Jul 2016

  • Shift Lead

    Apr 2011 - Jun 2014

  • Customer Service

    Jun 2010 - Mar 2011
• 

  Dollar Tree Stores

  Feb 2018 - Aug 2018

  Store Manager

  • Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising• Coaching a team of 20-25 team members and helping them reach their full potential in all areas of business operation• Performing all opening and closing procedures• Implementing all operational and merchandising direction that is communicated from the Store Support Center• Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers• Assisting in the realization of your store's maximum profit contribution• Protecting all company assets• Maintaining a high level of good customer service• Creative problem solving in the areas of: - Associate Development - Maximizing Sales Potential - Controlling Expense and Shrink - Merchandise Display - Store Signage Placement Show less

• 

  Burlington Stores, Inc.

  Aug 2018 - now

  • Manage Large Box Operation of over 13 Million Sales Volume • Manage Human Resource initiatives, i.e staffing, on-boarding, training team, and attendance tracking and enforcement• Day-to-day management of the store operations including hiring/recruitment (hosting recruitment events), creating schedules, monitoring payroll and ensuring all company SOP’s are followed and enforced daily• Ensure all merchandising standards are followed throughout the store and working with a team of over 50 employees ensuring that all product hits the floor in a timely manner and placed in the correct locations • Ensure displays are refreshed daily and filled with new/fresh product to help improve the customer shopping experience • Boost team engagement through day to day coaching and having open/honest conversations about performance and ways to improve the stores appearance • Weekly workload management planning and execution through communication with other leaders and weekly expectation walks with full time staff to align goals and expectations Show less

  • Store Manager

    Jul 2020 - now

  • Assistant Store Manager Operations/Merchandising

    Aug 2018 - Jul 2020