Eugene Bagdasarov

Experience

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  Kempinski Hotels

  Jan 1993 - Nov 2006

  Head Of Guest Services

  Hotel Baltchug Kempinski Moscow is one of the best Moscow 5* hotels, member of the «Leading Hotels of the World».I was in charge of the Guest Services (26 employees) including general management of the unit, operations, hiring, training, employee development, supplier relations.

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  American Express

  Nov 2006 - Feb 2017

  Director American Express Travel & Lifestyle Services, Russia

  American Express is one of the most recognized brands in the world, global service company providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.As Director of American Express Travel & Lifestyle Services Russia and Country Leadership Team member I executed general management of the business (70 employees) including operations, PnL ownership, budgeting, cost management, marketing and supplier relations, recruitment, training and employee development, project management, business transformation, range of administrative functions. Show less

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  Consulting services on a freelance basis

  Mar 2017 - Sept 2018

  Self-employed consulting expert

  Consulting companies in building and developing premium customer servicing, customer experience, employee engagement, service quality standards

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  Ten Lifestyle Group

  Oct 2018 - Jun 2022

  General Manager

  General director at Ten Group (Rus) LLC- General management of the business in Russia- Business development, new customers search- Supplier relations development, offers, benefits, partnerships- Leading operations in CEMEA region – Russia, Middle East and South Africa (teams in Moscow, London, Cape Town)- PnL ownership- Project management- Account management

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  Фриланс

  Jul 2022 - Jan 2024

  Management consulting in the field of premium customer service

  Implementation of projects for various structures and companies in Russia and the CIS - banks, private banking, telecom, retail, gaming, medical centers, pharma, development, fitness, hotels, concierge services, edtech.• Advising companies on building and developing premium customer service• Creating business plans and business models• Market analysis, prospects of business directions• Creation of regulations, scripts, quality standards, processes, employee evaluation criteria

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  Wizards group

  Dec 2023 - now

  Managing Partner, CEO

  Top notch concierge services for private and corporate clients as well as for elite houses, premium residences and any other area where clients need to be professionally taken care of.