Alexander Dimitrov

Experience

• 

  INTERNATIONAL Hotel Casino & Tower Suites

  May 2012 - now

  ♦Monitoring all guests casino results on daily base and taking proper actions.♦Collecting, systemasing and working with CPP (cost per player) data.♦Promoting and demoting players in the VIP reward program.♦Preparing and maintaining weekly and monthly reports.♦Building and maintaining contacts with loyalty program casino players.♦Learning and development of the new team members.♦Monitoring player requirements and communicating players' movements to Guest Relation Manager and Casino Manager.♦Monitoring players results and communicating players' movements to Guest Relation Manager and Casino Manager.♦Preparing weekly and monthly working schedule for all the members in the Guest Relations Team♦Knowledge of gambling games.♦Building and maintaining contacts with loyalty program casino players.♦Meet and Greet VIP patrons and its guests at the airport and assisting them with hotel check-ins.♦Receives guests in a warm and welcoming manner.♦Monitor and identifies the needs of our VIP patrons and its guests and offers to help accordingly such as restaurants' bookings, hotel reservation etc, ensuring that customer service meets with and / or exceeds guest expectations.♦Always is considerate and understanding of our VIP guests in every occasion♦Maintain a strong on-floor presence in International Hotel Casnio & Tower Suites and be familiar with all VIP patrons' names and able to recognise them.♦Ensure that all rooms' reservations are in order on a daily basis and update on the board the daily arrivals and departure of VIP patrons and its guest.♦Encouraging patrons to utilise their membership cards to ensure accurate ratings and assisting gaming staff with players identifications and program information.♦Personally takes responsibility for their work area and "ownership" of VIP guest basic problems until they are re-solved.♦Assist new and walk-in VIP patrons in registering them as a International Hotel Casino Players Club members. Show less ♦ Manage and monitor activities of all employees in all the department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.♦ Maintain a professional and high-quality service oriented environment at all times♦ Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise♦ Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments♦ Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Show less ♦Collecting feedback from the guest and systemizing it in reports.♦Preparing and maintaining weekly and monthly reports.♦Knowledge of gambling games.♦Building and maintaining contacts with loyalty program casino players.♦Learning and development of the new team members.♦Meet and Greet VIP patrons and its guests at the airport and assisting them with hotel check-ins.♦Receives guests in a warm and welcoming manner.♦Monitor and identifies the needs of our VIP patrons and its guests and offers to help accordingly such as restaurants' bookings, hotel reservation etc, ensuring that customer service meets with and / or exceeds guest expectations.♦Always is considerate and understanding of our VIP guests in every occasion♦Maintain a strong on-floor presence in International Hotel Casnio & Tower Suites and be familiar with all VIP patrons' names and able to recognise them.♦Ensure that all rooms' reservations are in order on a daily basis and update on the board the daily arrivals and departure of VIP patrons and its guest.♦Encouraging patrons to utilise their membership cards to ensure accurate ratings and assisting gaming staff with players identifications and program information.♦Personally takes responsibility for their work area and "ownership" of VIP guest basic problems until they are re-solved.♦Assist new and walk-in VIP patrons in registering them as a International Hotel Casino Players Club members.♦Be familiar with International Hotel Casino & Tower Suites products, events and offers to be able to answer customers' and colleagues' enquire.♦Monitoring player requirements and communicating players' movements to Guest Relation Manager and Casino Manager. Show less ♦Knowledge of gambling games.♦Building and maintaining contacts with loyalty program casino players.♦Meet and Greet VIP patrons and its guests at the airport and assisting them with hotel check-ins.♦Receives guests in a warm and welcoming manner.♦Monitor and identifies the needs of our VIP patrons and its guests and offers to help accordingly such as restaurants' bookings, hotel reservation etc, ensuring that customer service meets with and / or exceeds guest expectations.♦Always is considerate and understanding of our VIP guests in every occasion♦Maintain a strong on-floor presence in International Hotel Casnio & Tower Suites and be familiar with all VIP patrons' names and able to recognise them.♦Ensure that all rooms' reservations are in order on a daily basis and update on the board the daily arrivals and departure of VIP patrons and its guest.♦Encouraging patrons to utilise their membership cards to ensure accurate ratings and assisting gaming staff with players identifications and program information.♦Personally takes responsibility for their work area and "ownership" of VIP guest basic problems until they are re-solved.♦Assist new and walk-in VIP patrons in registering them as a International Hotel Casino Players Club members.♦Be familiar with International Hotel Casino & Tower Suites products, events and offers to be able to answer customers' and colleagues' enquire. Show less

  • Assistant Guest Relations Manager

    Jul 2021 - now

  • Night Shift Manager

    Jun 2022 - Sept 2022

  • Senior Guest Relations Person

    Apr 2016 - Mar 2022

  • Guest Relations Person

    Mar 2014 - Apr 2016

  • Bellboy

    May 2012 - Mar 2014
• 

  Helliumparty

  Sept 2019 - Aug 2020

  Co-Owner

  ♦ Preparing party decorations.♦ Building and maintained bussines contacts database.♦ Releasing omnichannel marketing campains.♦ Building product portfollio.♦ Delivering the best client experiance during the order.