Claire Todd

Experience

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  ScottishPower

  Jan 1997 - Apr 2004

  Admin/PA
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  SAIC

  Apr 2004 - Mar 2010

  Managed the successful implementation of several infrastructure build projects, typically in the region of £50-£100k, from initiation through to enduring operational support.Assisting on a multi £million project which rolled out a new desktop model to it’s 6000+ UK staff. This included working with Team Leaders of the Client to manage their expectations on what the new model would deliver, deployment to their team members, and co-ordination of fixes through to resolution after deployment. Show less Undertake management of small projects, with necessary support.Supervisory role for staff based on onsite due to the Team Lead being based in another officeQA reports produced by other PMO team membersParticipation in recruitment process for any new PMO team members including interviews and selectionProviding training to any new PMO team membersAssisting Resource Manager whenever required or backfilling if necessaryProduction of monthly Projects Services & Monitoring and Control Report. Budgetary and performance reporting for some 400+ plus Client projects. Manipulation of raw data into a professional and clear format for senior managementAdministrator for the Task Order System which is the application used to raise any Project Services work for a major Utilities ClientLiasing with Project Managers regarding performance of their projects.Process data from various sources to maintain Projects Databases and the Task Order System to a high degree of quality and integrity. Produce, review & issue regular PMO Reports. Actively contribute to continuous improvement of PMO activity. Co-ordinate packaging of applications and resources as part on the Windows XP Operating System roll-out projects to one of our biggest Clients.Co-ordinate and manage the roll-out of Windows XP Operating System to 250+ laptops for one of our major Clients.Production of monthly contractual Client report (ITBS Service Attainment Target Report). Breakdown of Resource and Financial performance as well as Service Attainment Target information. Manipulation of raw data into a professional and clear format for senior managers and the Client.Assisting with transition of support services to Offshore Teams Show less

  • Project Manager

    Feb 2009 - Mar 2010

  • PMO Analyst

    Apr 2004 - Feb 2009
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  Accenture

  Apr 2010 - May 2011

  Project Manager

  Managed the implementation of a new server monitoring tool for use within an Operations 24x7 environment.Acting on behalf of the client as a Project Manager, I successfully managed the migration of 50+ servers (physical and VMware) from client site located in England, up to Scotland. This included 3rd Party managementManagement of quarterly client Disaster Recovery (DR) testing including recommendation output report to the Client to assist them in future planning of their operational environments.Production of project estimates/solutionsManagement of server builds on multiple platforms – Linux, Windows, AIX, VM Ware and their transition into enduring operation supportManagement of database build across multiple platforms – Oracle 9, 10, 11g, SQL and their transition into enduring operation support Show less

• 

  IBM

  Apr 2011 - Aug 2016

  Security cleared Lead Project Manager within a Server Provisioning Team for a UK Government account. I manage the server build process end to end to ensure timely delivery of fully configured servers to our clients, ensuring that they are compliant to security and delivery policies, and ready for handover to BAU support. The role involves working with the technical resources who build and configure the servers and with the technical design team who produce the solution for the requirement. I report to the portfolio lead for the client and liaise directly with them to report on delivery progress and producing weekly pipeline reports to enable forward project planning on builds and resource availability.Lead Project Manager for the account, assigning work to other members of the team and ensuring compliance is maintained on all aspects of server builds. Show less Small Projects Manager, delivering multiple high profile projects to cross divisional clients for a leading Utilities providerOutage Planning and Management for consolidated infrastructure environments in order to maintain operational integrityManaging a systems integration work stream of a large client programme to integrate a number of legacy systems into a fully integrated system which interfaces with SAP. This also includes managing the refresh of application test environments in preparation for link and integration testing. This work stream had a value in excess of £2m.Integral to the project which managed the transition of an Infrastructure & Application Maintenance Support contract from one service provider to another, in particular around scope management of the contract deliverables. The client is a major utility company, with a contract worth £20m.Co-managing the tactical solution to provide staff with essential IT equipment required to maintain operational service to the client.Quarterly client Disaster Recovery (DR) testing including recommendation output report to the Client to assist them in future planning of their operational environments.Production of project estimates/solutionsImplementing server builds on multiple platforms – Linux, Windows, AIX, VM Ware and their transition into enduring operation supportImplementing database builds across multiple platforms – Oracle 9, 10, 11g, SQL and their transition into enduring operation supportManagement of Ad-hoc project requests Show less

  • Project Manager

    Jan 2016 - Aug 2016

  • EMEA Skills for Value Manager

    Oct 2015 - Jan 2016

  • Lead Project Manager, Server Provisioning

    Aug 2014 - Oct 2015

  • Project Manager

    Apr 2011 - Aug 2014
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  Cigna

  Aug 2016 - Sept 2018

  Contract Infrastructure Project Manager
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  CGI

  Oct 2018 - now

  Infrastructure Project Manager