Val Green MBE ChPP MAPM

Experience

• 

  British Army

  Nov 1978 - Aug 1988

  Corporal WRAC and RCT
• 

  HM Revenue & Customs

  May 2000 - Apr 2008

  Data ananysis and Evaluation of National Flexibilities project helping develop an agreed flexible working contract for staff originally on very different contract types. Process design and implementation for flexibilities rollout. Project work for DD National Resources analysing call data against working patterns and coming up with solutions for more effective working. National Calendar of Events project . Local Resource Manager (LRM) for Bathgate Contact Centre (CC) - largest public sector CC out of the 730. Duties included Initial set up; expansions for 3 new lines of business (LOB), & continuing support of Resource systems across 4 LOBS (1200 staff). Dundee LRM responsibility for development, design, implementation & support of Resource processes in a brand new work area Front line Manager managing a team processing and opening enquiries into self assessment tax returns and updating PAYE codings. Lead on the introduction of Planning Forecasting Work (PFW).. Taxes technician dealing with complex tax matters.

  • National Projects

    Jun 2007 - Apr 2008

  • Resource Manager

    Aug 2002 - Jun 2007

  • Team Leader and Technician

    May 2000 - Aug 2002
• 

  Civil service

  Apr 2008 - Feb 2010

  Operations Manager

  Leading 6 Taxes trained teams & 6 Tax Credit trained teams (approx 140 FTE) Change Agent for PAYE Services Implimentation. My staff were recognised as the best performing in the UK,sharing best practices across the country and leading to myself and my team winning a recognition award. Site MIS champion. Site Communications Manager. Data Security Coordinator for Livingston

• 

  UK Civil Service

  Feb 2010 - Mar 2012

  Operations Manager

  Leading 11 Manages and up to 140 FTE Collectors Supported my staff through a period of significant change with staff retaining on 6 new heads of duty and undergoing Professional Debt Recovery Sills training. Succesfully implimented PFP Pacesetter. Livingston is seen as a flagship office

• 

  Civil Service

  May 2012 - Dec 2016

  Project Manager for two National Policy Projects. Full member of Association Project Management Benefits manager delivering benefits products to National National Projects. Monitoring and tracking benefits realisation and minimising disbenefits. Passed Prince 2 foundation and practitioner exams in May 15 leading 120 specialist staff across two locations.

  • Project Manager

    Jan 2016 - Dec 2016

  • Project Benefits Manager for National Projects

    May 2013 - Jan 2016

  • Site Lead

    May 2012 - Apr 2013
• 

  HM Revenue & Customs

  Dec 2016 - now

  Transformation Programme. Edinburgh RC Project Manager

  • Principal Project Manager. Estates

    Feb 2022 - now

  • Senior Delivery Project Manager. Estates Transformation

    Nov 2018 - Mar 2022

  • Senior Project Manager

    Dec 2016 - Mar 2022
• 

  Association for Project Management

  May 2024 - now

  APM Chartership Assessor
• 

  Greater Carlton Town Board

  Jul 2024 - now

  Board member. Carlton Town board

  Greater Carlton Town Board, an initiative set to empower local communities and shape the future of Greater Carlton and the surrounding areas with £20 million in endowment-style funding over the next decade.