Malinda Roark

Experience

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  Florida Dept. of Natural Resources

  Oct 1988 - Jan 1993

  Administrative Assistant

  Typing memos, forms, letters, performance evaluations, greeting park visitors and telling them about the different state parks thru out Northwest Florida. Assisted marine biologist's with water samples in the Gulf of Mexico. Volunteered in spare time to help with preserving baby sea turtles.

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  Hanover Insurance Company

  Aug 1994 - Nov 1996

  Loss Control Technical Assistant

  Managed modem time systems for transfer of work and arranged travel fordepartment. Maintained production reports and entered survey requests for clients.Prepared departmental correspondence and evaluated replies from customers toinsure satisfaction on a daily basis. Maintained departmental diaries and timereports for surveys and write up time.

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  Daycare owner

  Dec 1996 - Mar 2001

  Owner

  Operated an in-home daycare providing care for children both full and part time.

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  Dillard's Department Store

  Sept 2000 - Mar 2001

  Customer Service Representative

  Fielded customer service questions and handled customer complaints in asatisfactory manner.

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  Maxxis International

  Mar 2001 - Jun 2004

  Customer Service Representative

  Provided customer service and support to an international network of distributorsand suppliers. Accurately processed orders in support of North American operations.Handled customer questions and complaints to ensure satisfaction. Compiledmonthly reports for corporate accounting. Worked extensively in SAP and MicrosoftExcel and Word.

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  Live Ops

  Sept 2006 - Mar 2014

  In-Home Call Agent

  Experienced customer service representative working as an independent contractorfor the past 6 years. Excellent verbal and written communication skills, handlesstress well, self starter, works well independently and without supervision needed.Handling inbound calls for a national WAH contractor, performing customer serviceand live operator order taking and sales.

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  LiveOps

  Sept 2006 - Apr 2015

  Agent Contractor
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  Global Industrial a Systemax Company

  Jun 2014 - May 2015

  Inbound Sales Representative

  Assisted customers with the intent of promoting or selling company products or services through phone, web, email or fax communication. Prepared and followed up on customer quotes as required. Provided pricing and availability of their product to customers. Requested and coordinated discounted prices on large orders. Maintained required call quality level. Inputed all sales orders as a result of customer negotiations. Sold additional product through suggestive selling techniques. Performed other duties as assigned. Worked extensively in MS Word, Excel, Expolorer and Outlook. Show less

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  Working Solutions

  Sept 2015 - Aug 2017

  Remote In-Home Call Agent

  Taking in-bound and outbound calls for "Datalot" which was helping customers find savings on quotes for medical, life, auto and home insurance.

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  Hall County Schools

  Dec 2015 - now

  Substitute Teacher
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  Working Solutions

  Sept 2020 - now

  Remote In-Home Call Agent

  Taking in-bound and Outbound calls for program "A Place For Mom" which helps families find senior living communities in locations all over the United States and Canada.