Aasma Shaikh

Experience

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  Taj Hotels

  Jun 2006 - Feb 2008

  Communication Assistant

  In my position as a Communication Assistant at the Taj Mahal Palace & Tower, a prestigious five-star Deluxe hotel, I was instrumental in upholding the hotel's legacy of exceptional guest services. My responsibilities included managing the Guest Services department, fostering excellent guest relationships, and efficiently handling feedback to ensure guest satisfaction. My capability to assist with bookings for walk-ins, groups, and airline crews, alongside providing outstanding service and support, contributed significantly to the hotel's esteemed reputation. My tenure at Taj Mahal Palace & Tower was marked by my dedication to delivering hospitality of the highest standard, maintaining the hotel's status as a beacon of luxury and service excellence. Show less

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  Banyan Tree Dubai

  Apr 2008 - Feb 2009

  Hotel Host

  As a Hotel Host at Angsana – Dubai, part of a globally acclaimed hotel and resort group known for exceptional spa and health club amenities, I excelled in managing front desk operations, ensuring seamless guest check-ins and check-outs, and coordinating group accommodations. My proficiency in utilizing Opera Version for operational tasks supported the organization's event and banquet operations, enhancing the guest experience by meeting personalized preferences. My role extended to organizing and facilitating meetings and presentations, showcasing my ability to deliver superior customer service and maintain the brand's reputation for hospitality excellence Show less

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  Maple technologies

  Dec 2009 - May 2010

  Service Coordinator

  At Maple Technologies, serving as an SVC Coordinator, I was an integral part of an Apple-authorized service provider and premium retail partner. My role focused on ensuring exceptional service delivery and customer satisfaction by managing timely follow-ups on pending repairs and verifying service completion. I was responsible for enhancing service quality through rigorous feedback processes and maintenance of high standards in servicing iPods and machines. My efforts in sales of applications and Annual Maintenance Contracts (AMCs) significantly contributed to customer loyalty and service revenue. Additionally, efficient inventory management of spare parts and effective rostering of engineers underscored my ability to optimize resources and deliver timely service, reinforcing Maple Technologies' commitment to excellence. Show less

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  Korum Mall

  May 2010 - Sept 2010

  Operations Executive

  During my tenure as an Operation Executive at Korrum Mall, a flagship retail project by the Kalpataru Group, I was at the forefront of enhancing customer experiences in one of the most frequented shopping destinations, attracting over 50,000 customers every weekend. My responsibilities revolved around managing the information desk, addressing customer inquiries and concerns with efficiency and empathy, and overseeing the training of staff members to ensure they were well-versed in mall-specific FAQs. I played a key role in analyzing customer feedback and translating insights into actionable improvements in service quality. My oversight of the mall's daily operations was pivotal in maintaining the smooth functioning of the facility, while my collaboration with the Marketing & Events team supported the successful execution of promotional activities and events, contributing to the mall's vibrant community atmosphere. Show less

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  Absotherm Facility Management

  Mar 2011 - May 2012

  Sr. Executive HR
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  Absotherm Facility Management

  May 2014 - Mar 2016

  Sr. Manager
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  OCS Group India Pvt. Ltd

  Jun 2018 - now

  I've dedicated myself to reshaping and elevating the Health, Safety, Quality, and Environment (HSQE) standards for our extensive workforce, comprising over 12,000 employees across India. Since stepping into the organization in March 2011, my journey has seen a progression from Senior Executive HR to Assistant Vice President of HSQE, a path highlighted by notable accomplishments in fostering HSQE operational excellence, enhancing risk management, and embedding sustainable practices within our operations. My focus has been on steering the development and seamless integration of comprehensive HSQE and sustainability strategies that resonate with our core vision of nurturing a culture steeped in safety and environmental stewardship. My leadership has catalyzed the implementation of ISO Integrated Management Systems, spearheaded the creation of innovative safety engagement initiatives, and led the execution of thorough risk assessments and Environmental Health and Safety (EHS) audits. These strategic moves have not only advanced our safety performance and compliance standards but have also underscored our commitment to excellence and continuous improvement in workplace safety and quality norms.Expanding my influence beyond the national framework, I actively collaborate with members of the HSQE team across the Asia-Pacific and Middle East (APACME) region, guiding them in refining their systems and processes. This role encompasses governing APACME reporting, setting annual objectives, and evaluating monthly performance, ensuring that our collective efforts align with the overarching goals of the organization. My endeavors are driven by a deep-seated belief in the power of collaboration and knowledge sharing as catalysts for systemic improvement and innovation in HSQE practices. Through this collaborative approach, I've been instrumental in fostering a unified standard of HSQE excellence across diverse geographical locations. Show less

  • Asst. Vice President - HSQE

    Apr 2022 - now

  • General Manager - HSQE

    Jun 2018 - now