Mariya Z.

Experience

• 

  UniCredit Bank

  Oct 1998 - Dec 2007

  Customer Relationship Manager, Various positions

  UniCredit Bank, Bank Austria Creditanstalt Relationship Manager - Retail and Corporate clientsServices Management - Cross sales People Management and Leadership Financial Operations: Accounts payments, Credits, International payments, SWIFT, Money Gram systemCompliance - strong focus on AML and transaction security Project management - Roll Out transformation

• 

  IBM

  Dec 2007 - Jun 2022

  Role: As Engagement manager I build positive client relationships during projects. I identify customer requirements and develop cohesive projects that improve the operations of a business through more efficient procedures and systems. This role involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise. The role stands between and relate customer interests with the company business. Required skills and qualities are strong communications with different teams at various levels of a business and have customer excellence (CX) management organization skills.Main responsibilities: Liaise with Clients Analyze Business Data Manage Projects - Agile approach Identify Up-selling Opportunities Show less Roles: Audit and Compliance, Quality Lead for Server System Operations at DACH, service Manager Strictly follow the structure, policies, and practices established as international Audit (ISO) standards to assure to strategical IBM customers success and satisfaction. I ensure that the controls are adequately communicated, carried out, and enforced by engaging direction and support at the appropriate organizational level. Provide regular internal audits/reviews which ensure that the issue/risk management are part of the delivery management system. Reviewed the operational metrics and provide leadership by advice to senior management, technical and account teams. Provide after care support and appropriate analyzes and reporting at dash Board Management. Main responsibilities: Internal Audit & Compliance Management Quality and Business Analysis, Risk management People Management and Leadership Provide Expert Consultancy, Coaching and Mentoring to all Management levels Project Management Program and Transition Management Dash Board Management (Cognos DB) Analyzes and reporting Service Management Global IT Outsourcing – Team leader strategical clients - ITIL, SLA, KPI Customer Relationship ManagementLeadership, Training, Coaching, Quality Management at Global Delivery FrameworkIncident Management - Problem Determination and Issues ResolvingSystem Server operations - Health Checking, Risk Management L2 IT Specialist - Data Management at Mainframe z/Os servers - TDS Tivoli Decision Support Capacity Management - DB2, SQL, ReportingResource staffing management Show less

  • Solution Manager at Engagement services EMEA

    Dec 2017 - Jun 2022

  • Audit & Compliance Lead, Quality management DACH region, Service Manager

    Dec 2007 - Dec 2017