Rose Kemuma O.

Experience

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  Hilton Hotels Worldwide

  Aug 2006 - Sept 2014

  □ Administer training to all employees to meet set goals and QA requirements□ Organize and conduct orientation for new employees□ Maintain and update all training records□ Manage and maintain in-house training facilities□ Liaise with department heads on training needs of their respective employees□ Maintain and update data, events at the online web H360 website□ Manage and organize culture events for Blue Energy initiative□ Access training needs for new and existing employees□ Participant of SALT committee□ Organize and develop tailor training sessions to improve guest satisfaction□ Manage stock of training materials□ Track and report on all training outcomes□ Identify training needs of employees and structure a training plan that leads to their development□ Prepare training materials and certification of completed trainingsAchievement: Had a 100 % score twice consecutively on Quality Assurance Audit, won Blue Energy trophies thrice Show less □ Assist the Housekeeper in running the operation in his/her absence□ Ensure that the departments provides standard service to our guests□ Staff training and orientation□ Ensure that the guests rooms and ready for arrival on time.□ Carry out Monthly inventories and purchasing of supplies.□ Prepare reports and analysis for departmental goals and action plans.□ Make special arrangements for guests as per requests.□ Recommend to senior management tasks that can boost housekeeping service quality.□ Supervise cleanliness at guest areas for satisfaction and maintain high standards of service.□ Delegate duties to the housekeeping staff on daily, weekly or monthly basis.□ Manage the timesheets for Housekeepers.□ Create utmost comfort for guests by proactively attending to their needs and enhance special moments.□ Investigate guest complains, analyze and solve responsibly to prevent reoccurrence.□ Drive and cascade projects and ensure productive results are obtained in a timely manner□ Prepares reports concerning room occupancy, payroll, and department expenses.□ Carry out property inspection for maintenance needs.Achievement: Team member and Departmental trainer of the month Show less □ Checking emails and replying to customer inquiries immediately.□ Handling telephone calls.□ Taking of messages for the department head and fellow colleagues in their absence.□ Handling of office documents and filing them.□ Ensuring that guest needs /request are attended to as soon as possible n follow up to see that they are satisfied.□ Organizing the staff by scheduling their duty hour (48 Staff).□ Handling of keys and all the department equipment.□ Handling lost and found and discarding at the end of period assigned.□ Making the payroll attendance□ Handling supplies and enhancing cost control.□ Placing maintenance requests.□ Procurement and distribution of supplies. Show less

  • Training Coordinator

    Aug 2013 - Sept 2014

  • Housekeeping Supervisor

    Mar 2011 - Aug 2013

  • Coordinator

    Aug 2006 - Feb 2011
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  FURNISH - Hospitality Interiors & Equipment

  Sept 2014 - Apr 2017

  Project Coordinator

  □ Manage costs of goods with an aim of having savings from the allocated budget□ Carry out cost comparison of quotes and select the most cost effective supplier while considering specifications,□ lead times and quality of the products□ Prepare purchase orders and send them to selected vendors□ Seek out new vendors to procure required items□ Maintain data and reports of ongoing projects□ Send out weekly and monthly reports to clients□ Manage scheduling and delivery of items to allocated sites□ Review requisitions to verify accuracy, terminology and ensure specifications meet requirements□ Track status of goods to meet set delivery deadlines□ Source good quality products at an affordable price□ Manage emails and inquiries related to ongoing and confirmed future projects□ Liaise with clients and operators in relation to project matters□ Achievement: Saving 3 Million dirhams by securing the best suppliers and timelines, executed 3 projects to completionProjects: Hilton Garden Inn - Mall of Emirates, Hyatt Regency Dubai Creek Heights, Premier Inn - Ibn Batuta Show less

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  Provision Global Procurement Services

  Apr 2017 - now

  □ Cost management with an aim of procuring the best products at affordable prices bringing forth savings□ Data analysis i.e. cost comparison of quotes, selecting the most cost-effective bids while considering specifications, lead times and quality of the products□ Project data management for ongoing projects□ Project status continuous reporting to both clients and operators□ Invoicing and closing of projects timeously in order to meet set targets□ Maintain healthy, reliable and positive relationships with suppliers □ Manage scheduling and deliveries to site and installation where required based on the project□ Liaise with clients and operators in relation to project matters□ Manage emails and inquiries related to ongoing and confirmed future projects□ Document control for project related matters □ Process purchase orders for materials and subcontract labor, monitor procurement, shipping and delivery of materials for all solutions□ Proactively manage project materials cost against estimated project costs to insure margin/profit objectives are met or exceededCurrent Project: Edition Abu Dhabi Show less □ Cost management with an aim of procuring the best products at affordable prices bringing forth savings□ Data analysis i.e. cost comparison of quotes, selecting the most cost-effective bids while considering specifications, lead times and quality of the products□ Project data management for ongoing projects□ Project status continuous reporting to both clients and operators□ Invoicing and closing of projects timeously in order to meet set targets□ Maintain healthy, reliable and positive relationships with suppliers □ Manage scheduling and deliveries to site and installation where required based on the project□ Liaise with clients and operators in relation to project matters□ Manage emails and inquiries related to ongoing and confirmed future projects□ Document control for project related matters □ Process purchase orders for materials and subcontract labor, monitor procurement, shipping and delivery of materials for all solutions□ Proactively manage project materials cost against estimated project costs to insure margin/profit objectives are met or exceeded Show less

  • Assistant Project Manager – OS&E

    Jan 2023 - now

  • Project Coordinator

    Apr 2017 - Jan 2023

  • Project Coordinator

    Apr 2017 - Jan 2023