Ferly Adrianus

Experience

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  PT Bank Sinarmas Tbk

  Mar 2014 - May 2014

  IT Engineer

  (Teamwork)Backup & Recovery System Bank

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  PT.Berca Hardayaperkasa

  Aug 2014 - Aug 2015

  DSE

  The project that involved :1. KBRI Project Deploy, preventive maintenance troubleshoot all device of office ( Server local, computer, camera printer passport, MRTD, laminate passport)2 Premier Oil Project Troubleshoot and manage application system the company used.3 PT. PAMA PERSADA NUSANTARA Project , Job Site ADARO, Tabalong. South Kalimantan Troubleshoot, maintenance and manage network, laptop/ computer, application system and asset taking device. Show less

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  PT Jabar Telematika

  Oct 2016 - Apr 2017

  Network Operations Center

  In daily work I have a responsibility to manage ESXi / VCenter server, blade server, config switch and router. Scope of the project : - Monitoring & troubleshoot network west java government, link ATM bank BJB in Bandung city and some apartments.- Create schedule & plan team work. - Make sure link networks CCTV Bandung city running well.

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  Diskominfo Jawa Barat

  Feb 2017 - Mar 2017

  Internship Student ( NOC)

  Design scenario and development disaster recovery on virtualization server ( VMware ESXi)

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  Cloud Comrade

  Apr 2017 - Nov 2019

  - Plan and execute migrate ticketing system from Zendesk to Zoho Desk.- Manage schedule times member with Staff-hub Apps.- Chairing internal weekly meetings Site Reliability Team.- Attend management level weekly meetings to report major issues faced by Site Reliability Team.- Handle process register managed service for new customers collaborate with consultant team and Customer Relation Manager. - Monitor the performance of members in good condition to meet the SLA (Service Level Agreement).- Evaluating member performance every quarterly period.- Strive to create a conducive and comfortable working atmosphere for members.- Handle mayor issue that impact to continuity business customers and provide incident report.- Support Customer Relation Manager (CRM) in meeting with customers such as providing documents and solutions to problems faced by customers.- Support project ISO 27001, document policy and process.- Support project AWS MSP partner, document policy and process - Managed team and ensure the operation is running properly and correctly.- Handle asset, on boarding and off boarding process in Indonesia region.- Coordinate with several departments to ensure the problems faced by the customer can be resolved properly. - Managed list inventory servers customers under managed service.- Training new member related tools that Site Reliability Team used on operation and introduce the company.- Standby in 24 hours if a member needs escalation to resolve an issue.- Check monthly report before provide to the customers.- Propose handover process to management related new a customers that want register managed service. Show less Daily activity:- Managed Service public cloud ( AWS, GCP,Azure and Alibaba).- Handle request /problem issue that facing customers through Zendesk ticketing system, call and email.- Monitoring performance and security server customers in the cloud public through Sensu Grafana, Cloudwatch and Trend Micro Deep Sucurity.- Handle issue instance/ server customer with OS Centos, Linux Ubuntu, Redhat, Windows Server 2008 R2, Windows Server 2012, Windows Server 2016 and SAP infrastructure.- Monitor and analyze billing details customer through Cloudchecker Apps.- Link new account customers to master account AWS.- Manage ops automation, cost governance, security compliance with Nutanix beam.- Research automation system to manage environment customer like from alert trigger action to resolve the alert.- Manage collector log analyze with Sumo-logic.- Manage Project related customer with Zoho Projects.Monthly activity:- Maintenance patch for all server - Provide report performance and security server.- House keeping environment customers which allows to reduce billing costs. Show less

  • Team Lead - Site Reliability Team

    Jun 2018 - Nov 2019

  • Cloud Engineer

    Apr 2017 - Jun 2018
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  IS Global Services Singapore

  Mar 2020 - now

  Technical Consultant

  - setup and maintain docker/ kubernetes infrastruktur- Setup and upgrade proxmox server include with maintain the 6 proxmox servers plus Nas ( trueNAS) - Implementation and troubleshooting Microfocus product ( NNMi, NA, RPA, SMAX, OBM, Optic,HCMX, DCA, NOM, APM, BPM and Operations Orchestration), Solarwind,Splunk. - Migration automation event ticketing from cism to ServiceNow- Running RPA project - implement and responsible tools zabbix monitoring n promox ( 3 cluster) - UCMDB - configure Ci relationship- Design RPA and Operations Orchestration flow.- migration network to SD wan- Install grafana classic / kubernetes with design grafana dashboard Show less