Raghu Raman K

Experience

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  Tata Consultancy Services

  May 2017 - Aug 2022

  Senior Process Associate

  Contributed as a key player in a cognitive BFSI Domain, providing End to End support in Customer related queries, Documentation Review Process, Performing multiple Transactions, Screening, Verification, MIS.Served as a key player as a Quality Checker under Agile Methodologies and Certified Trainer for new projects, Known artifacts of VBA and self motivated to provide fullest support in customer services and the role assigned. Worked in an environment which involves logging of customer queries and claims process processing refund payments.Preparing KPI Dashboards by consolidating the data from various functions of the business as a part of Business Review mechanisms and showcasing the data through visual format. Show less

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  NielsenIQ

  Aug 2022 - now

  Senior Executive, BI Customer Analyst

  Handling Data Analytics and reporting functions as a Business Intelligence Senior Analyst, Providing Analytic solutions to the business queries using NIQ Data tools, concepts and presenting the data in a visually enhanced way to create a better understanding to achieve customer delight.Expertise in NIQ Data Tools and Techniques. Creating and Publishing Dashboards using the ETL strategy through Microsoft Tools such as Power BI and Automated Macro enabled Excel Files.Executing the Projects by compiling, analyzing and interpreting the sales and customer data, developing reports and designing presentations.Interpreting the data as tables, charts and graphs, Dashboards, reviewing the data for errors andinconsistencies using the Power Data Tools.Delivering database and reports as per the customer terms, against the stipulated success criteria and tracking mechanisms to eradicate the miss of SLA. Show less