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Mohamed Fahmy

Mohamed Fahmy

Call Center Telemarketer

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location of Mohamed FahmyCairo, Egypt

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  • Timeline

  • About me

    Technical Support Engineer @ Engineering Tracks | IT Integration

  • Education

    • FGSSR - Faculty of Graduate Studies for Statistical Research at Cairo University

      2022 - 2024
      Diploma of Education Computer Science

    • Modern Academy Maadi

      2016 - 2020
      Bachelor's degree Management Information Systems, General

    • Information Technology Institute (ITI)

      2022 - 2022
      Diploma of Education Aws RE/start Program

      AWS re/Start is a full-time, skill development program delivered by ITI in collaboration with Amazon, it prepares individuals for an entry-level professional position in the cloud. Through real-world, scenario-based learning, hands-on labs, and coursework, learners gain the technical skills they need for junior cloud roles.

  • Experience

    • Vodafone

      Jun 2016 - Jul 2016
      Call Center Telemarketer

    • Exceed Resources Inc.

      Aug 2019 - Nov 2019
      Technical Support Specialist

    • National Bank of Egypt (NBE)

      Jul 2021 - Aug 2022
      Customer Service Representative

    • Information Technology Institute (ITI)

      Jul 2022 - Nov 2022
      Graduate Trainee

      AWS re/Start Program graduate , Amazon Web Services (AWS) as educational institution a. Completed 12 week, full-time, classroom based skills development and training program on IT fundamentals, AWS Cloud, and professional skills. b. Built IT fundamental skills, including: working knowledge of Linux OS, writing scripts in Python and Shell c. Learned how to apply core AWS services in the area of compute, storage and networking, including EC2, S3, IAM, VPC, Lamda, Cloud Formation, RDS and Route 53 d. Demonstrated strong verbal and written communication skills, including the ability to explain technical information and terminology to non-technical end users e. Learned how to configure monitor and support the suite of core AWS services Show less

    • Engineering Tracks

      Nov 2022 - now
      Technical Support Engineer

  • Licenses & Certifications