Maria Jose Zapata

Experience

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  BMI

  Jan 2014 - Dec 2016

  English-Spanish translator and logistic support

  -Assistance and translation to international exhibitors of the event.-Support in the coordination of the staff, and the Project Manager of the event.-Support with the attention of visitors to the stands.

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  AIESEC en Colombia

  Jan 2014 - Jan 2015

  Quality director to the exchange participants

  -Responsible for guaranteeing the quality standards of the exchange experience of more than 150 international volunteers who came to Medellín.-Responsible for the planning and execution of cultural agendas and cultural interaction programs in the city.-During my term the Net Promoter Score (NPS) of the committee went up 15 points.

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  Golden Bridge Corp S.A.S.

  Jun 2014 - Sept 2014

  Supervisor of Marketing and sales

  -Responsible for the marketing and sales of the English learning program "English for Everyone"-Responsible for the training, support and motivation of a team of 3 vendors.-During my short time as an advisor and supervisor with my team, we closed 14 successful sales.

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  AIESEC en Colombia

  Oct 2016 - Feb 2018

  Human Talent Vice President

  -Responsible for the overall human talent strategy of the committee (admissions, education, motivation, and development of 120 volunteer members)-During my term, there was an 89% retention of membership and productivity of 4 exchanges for each member. My team was recognized as the best human talent area of ​​AIESEC in Colombia.-Responsible for the fulfillment of KPIs of 10 members of my Human Talent team.

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  Salud sin Fronteras

  Jun 2018 - Jan 2019

  Executive Assistant

  -Responsible for all office administrative management, payroll payments, monthly accounting, supplier relationship management.-Support the commercial department by doing quotes and giving advice to potential and current customers, in order to maintain sales levels and customer satisfaction with the products and services, programs, conditions and prices of the company.-Creation and Management of the company’s CRM system.* This was a internship contract for 6 months

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  Nimba

  Jan 2019 - Dec 2019

  Executive Assistant to CEO

  -Support remote project management for the Engineer Team in India.-Support the Company’s CEO with management, review, and support of the Agile Kanban methodology.-Responsible for office monthly books keeping.

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  Amakuna Travel

  Jul 2019 - Jan 2020

  Luxury Travel Coordinator

  -Itinerary design process to optimize customer vacations within Colombia and provide them with the best possible experience.-Develop and strengthen relationships with new and existing suppliers, such as new hotels, specialist guides, and local experts. -Run all back-office systems, including payments, banking, and accounting.

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  La Haus

  Mar 2020 - Oct 2021

  -Led the way in creating a welcoming onboarding experience for all new hires in Colombia, earning an impressive NPS score of 85. This high rating reflects the deep satisfaction and seamless integration of our employees.-Crafted and conducted annual performance evaluations for 900 leaders and colleagues using a competency model and scorecards. This resulted in a 10% average improvement in identifying role descriptions and skill areas.-Efficiently handled every aspect of logistics, instructor coordination, and post-training evaluation for internal and external courses/programs. Show less

  • Employee Relations Specialist

    Sept 2021 - Oct 2021

  • Training and Development Lead

    Nov 2020 - Oct 2021

  • Executive Assistant of Technology and Product

    Mar 2020 - Sept 2021
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  BairesDev

  Oct 2021 - Dec 2023

  Human Resources Business Partner (PxP)

  -In charge of the people experience strategy for more than 200 people divided into dozens of projects like Red Ventures, Reddit, and Penn Foster.-Working closely with the Project Managers and Account Managers to address low performance, curve attrition risks, and create strategies to enhance soft and hard skills.-Support the HR function as an adviser and consultant to business leaders on issues about Talent Management to improve the engagement and welfare of our client-facing employees. BairesDev is the fastest-growing Technology Solutions company in Latin America. Our applicant pool is the largest in the industry: over 1.2 million Software Engineers apply to work with us each year, and we hire only the Top 1% of IT Talent, creating solid teams of 100% bilingual developers.We provide end-to-end delivery for companies of all sizes, from startups to some of the biggest companies in the world, including Google, Rolls-Royce, Pinterest, EY, SiriusXM, Motorola & ViacomCBS & Chime, among others. The heart of our work is Software Outsourcing, Testing and Operational Support which we provide through a service of fully managed teams that integrate seamlessly into your projects. Show less

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  Loka

  Dec 2023 - now

  Senior Human Experience Specialist