Jeri Tucker

Experience

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  Sterling Bank and Trust

  Jan 1995 - Jan 1998

  Credit Card Customer Service and Operations Manager

  Manager of Credit Card Customer Service and Operations Departments Instrumental in designing and developing customer service and operations departments.Created department policies and procedures.Managed department staffing.Developed and tracked productivity and quality incentive programs.

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  American Express

  Jan 1998 - Jan 2000

  Business Requirements Analyst

  Created and published weekly progress reports. Provided issue resolution between users and programmers. Organized and hosted monthly and annual project planning and information sharing sessions. Maintained project release calendars.

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  SMITHS AEOSPACE

  Mar 2006 - May 2007

  Human Resources Administrative Specialist

  2007 Instrumental in developing business service center which provided support to 8000+ employees worldwide.Provided administrative services and issue resolution for site human resources departments throughout North America and the United Kingdom.Evaluate internal operating procedures and identifying areas for improvement.

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  GE AVIATION (formerly, Smiths Aerospace)

  May 2007 - Feb 2009

  Human Resources Administrative Specialist 2007

  Provided administrative services and issue resolution for site human resources departments throughout North America.Provided training for site human resources departments supporting transition to new policies and procedures due to recent acquisition.

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  Best Metal Products

  Oct 2009 - May 2010

  Receptionist/Administrative Assistant

  Answered phones.Created reports and HR forms.Provided administrative support for the Director of HR.Conducted new hire orientation.Provided software training to Supervisors and Managers.

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  First Advantage

  Sept 2010 - now

  Associate Auditor - NASAP, CPUC, CHP, NCMS and internal/external audits as needed.Executive Assistant to SVP of Compliance/Senior Coumpliance Counsel.FBI Access Contact for Fingerprinting and Foreign Travel. Researcher for SVP of Compliance/Senior Coumpliance Counsel.Collector and BAT Certified.Conduct NASAP Quarterly Collection Site Inspections. Manager of Global Compliance Training Implementation and Tracking. LMS Compliance Administrator.Create Compliance Training Presentations.First point of contact for all compliance documentation.Designed and maintain multiple databases for monthly and quarterly audits, inspections and research materials.Provide project management for all new compliance related initiatives.Implement critical path timelines and issue resolution. Show less Compliance Training Management.Maintain updated compliance anti-drug policies and documents for clients.Complete monthly and quarterly Compliance Audits.Complete monthly Education and training material billings.First point of contact for all compliance documentation.Designed and maintain multiple databases for monthly and quarterly audits, inspections and research materials.Provide project management for all new compliance related initiatives.Implement critical path timelines and issue resolution. Show less

  • Compliance and Training Support Manager and Associate Auditor

    Jan 2015 - now

  • Executive Assistant to the Senior VP of Compliance/Project Administrator/Compliance Specialist

    Sept 2010 - Jan 2015