Gopinath R

Experience

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  Allsec Technologies Limited

  Nov 2013 - Aug 2016

  - Conducted new hire, refresher, on-the-Job, and one-on-one coaching sessions.- Developed training content for process, product, and customer experience development skills.- Escalated process gaps and product issues to clients and the factory team.- Calibrated executives process knowledge through monthly certification programs.- Collaborated with product experts to identify solutions for client requirements.- Led a team of senior CCEs to drive process innovation and address process gaps. Show less

  • Trainer

    Feb 2015 - Aug 2016

  • Subject Matter Expert

    Nov 2013 - Feb 2015
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  Hexaware Technologies

  Aug 2016 - Jan 2022

  - Developed SOP & modified lesson plans for NHT process alignment.- Created voice-over scripts and storyboards for product training videos and initiated self-paced training programs for field employees.- Deployed Robotic Process Automation (RPA) solutions to efficiently capture business processes and rapidly generate training content (PPT, Word and Video).- Conducted market research and recommended suitable Learning Management Systems to management.- Managed and automated various LMS activities, including course enrolment, external tool integration, user creation, learning path setup, report generation, assessments, and certifications. Show less -Collaboration with business stakeholders and SME's to understand the knowledge gaps/training needs-Storyboard and Develop web based training videos using eLearning authoring tools-Review SOPs, Designing Course curriculum, Training manuals & handouts-Responsible for change management communications with employees and relevant stake holders -Implement process improvement ideas to improve efficiency- New hire training, refresher and BQ trainings-Client management across globe Show less

  • Senior Lead Trainer

    Jul 2021 - Jan 2022

  • Lead Trainer

    Sept 2019 - Jul 2021

  • Senior officer-Training

    Aug 2016 - Sept 2019
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  AntWorks

  Jan 2022 - Dec 2022

  Assistant Manager - Learning and Development

  - Conducted training sessions for customers and partners on Antworks no code or low code RPA product.- Developed tailored eLearning content using Articulate and created Product demo videos using Camtasia.- Applied adult learning principles to create personalized courses and learning paths for diverse audiences.- Developed bite-sized, microlearning modules to deliver targeted and easily digestible training content, enhancing learner retention and on-the-job application.- Collaborated with subject matter experts (SMEs) to conceptualize and create detailed storyboards for web-based training modules and product demonstration videos.- Managed publishing of SCORM and course enrolment in Learning Management System.- Refined training content and delivery approaches based on feedback from learners and stakeholders.- Participated in pre-sales activities to demonstrate the product's capabilities to a wide range of audiences. Show less

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  Automation Anywhere

  Dec 2022 - Aug 2023

  Training Development Specialist

  - Utilized Camtasia, Snagit, Articulate Storyline and Rise to create training courses catering to various roles focused on Intelligent Automation.- Built instructor-led training modules focusing on real-world scenarios and hands-on activities.- Conducted training sessions for customers and partners on Process transformation products.- Created audio scripts and storyboards for technical training videos and e-learning modules.- Developed gamified and simulation-based assessments using Articulate Storyline to align with learning objectives, assess learner comprehension and knowledge retention.- Architected and implemented self-paced hands-on labs for the complex, Process Discovery product enabling over 700 learners to achieve experiential learning. - Collaborated closely with Engineering team members, Product Managers and Customer Success teams to develop a comprehensive and intricate curriculum. Show less

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  Zuora

  Nov 2023 - now

  Instructional Designer