Deep Enrich
Sarbanga Chatterjee
Customer Support Specialist
843 followers
Kolkata, West Bengal, India
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About me
CI | Quality Control | AI/ML | Data Labeling | Data Analyst | Six Sigma- Yellow Belt | 7 QC Tools | Power BI | RCA | Digital Media Research & Advertisement | BPO (Inbound).
Education
Calcutta University, Kolkata
2004 -Bachelor of Commerce - BCom
Experience
Serco
Feb 2006 - Oct 2007Customer Support Specialist
Data-Core Systems Inc.
Feb 2008 - May 2019More than 10 years of working experience in operations, supporting clients, and having strong analytical, problem-solving, and client interaction skills.To segregate foreign commercial advertisements from the web and code the entire advertisement providing Headline, Priority, and other aspects of the given task and to forward to the respective client.
Senior Team Lead
Jun 2017 - May 2019Team Lead
May 2012 - Jun 2017Project Associate
Feb 2008 - Apr 2012
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AIW (AI Workspace)
Aug 2019 - Jul 2022Assistant Manager - Quality
Jul 2020 - Jul 2022Assistant Manager - Operations.
Nov 2019 - Jun 2020Team Lead
Aug 2019 - Nov 2019
BT Group
Aug 2022 - nowProject Coordinator - Managed Services
Licenses & Certifications
ITIL V4 Foundation
AXELOS Global Best PracticeMay 2024- View certificate
Foundations of Project Management
Google Career CertificatesMar 2023
- View certificate
Six Sigma Yellow Belt
6sigmastudy - The global certification body for six sigma certificationsJul 2022 
Lean Six Sigma White Belt Certification
Six Sigma Online; Aveta Business InstituteApr 2022
ITIL 4 Foundation - Introduction
BT GroupJan 2023- View certificate
Digital Skills: Artificial Intelligence
AccentureSept 2020
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