Experience

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  Kmart corporation

  Mar 2015 - May 2016

  Customer service

  • Maintains clean work area and replenishes required supplies.• Answer telephones professionally; monitor incoming calls to ensure timely associate response. • Understands and uses proper intercom (P.A.) etiquette• Understand the process of Western Union transactions and money orders

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  South state bank

  May 2016 - Apr 2018

  • Perform hands-on fixes at the desktop level, including installing and upgrading software• Troubleshoot various hardware issues and escalate as needed• Field incoming requests to the Help Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues• Assist in software rollouts and communication to the end users.• Test fixes to ensure problem has been adequately resolved• Perform post-resolution follow-ups to help requests.

  • Support Analyst

    Aug 2016 - Apr 2018

  • IT Intern

    May 2016 - Aug 2016
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  Computacenter

  Oct 2018 - Nov 2019

  Customer engineer

  • Extensive use of Microsoft SCCM, Active Directory, Admin.NET, Microsoft Office, Remote Desktop and ultraVNC• Analyzes and solves problems of moderately advanced complexity on computer applications.• Facilitate training session for team members.• Create documentation • Evaluates and resolves escalations appropriately to ensure customer demands are met.• Documents and reports on work completed to ensure compliance with company and customer procedures• Utilizing documentation to efficiently resolve reported errors • Responsible for on-site and remote support and administration of modern desktops, laptops, tablets, mobile devices, peripherals, VoIP devices, and other organizational hardware and applications.• Built rapport with all levels of employment at Mercedes-Benz Vans• Conducted system testing after major updates• Incident Management• Troubleshoots, resolves, and reports level-one issues of proprietary manufacturing execution systems (MES) and subsytems.• Escalates and reports level-two problems to appropriate organizational departments and management personnel. Show less

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  Capgemini

  Nov 2019 - Oct 2020

  Factory service desk

  • Monitoring of servers, services, processes, integrations, etc. via the Plant View Monitoring tool• Work with application teams to gather knowledge and create KB-articles and train the Service Desk resources in executing them• Monitor ServiceNow queues and Service Desk mailboxes• Act as an Incident Coordinator during P1 and P2 incidents• Review and follow-up on incidents to improve end-to-end support

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  Computacenter us

  Oct 2020 - Sept 2021

  Senior customer associate

  • Specialize in Active Directory user management• Provide direct Customer Service to all plant end users• Setup and distribution of mobile devices such as push-to-talk, iPhone and Cisco desk phones.• Expert Level SCCM software distribution and imaging processes• Inventory Management• Incident Management • Documents and reports on work completed to management• Resolves more complex applications problems

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  Teksystems

  Sept 2021 - Jan 2022

  It technician
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  Roper st. francis healthcare

  Jan 2022 - Aug 2022

  System administrator
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  First capital bank

  Aug 2022 - Dec 2024

  It support specialist