Experience

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  Disney parks & resorts

  Jan 2015 - Jul 2015

  Merchandising associate at theme parks

  Provided exceptional guest service, ensuring a magical shopping experience at various merchandise locations across the park.Managed inventory, restocked merchandise, and maintained visual displays to align with Disney’s high standards.Operated point-of-sale systems efficiently while handling cash and card transactions.Engaged with guests to promote products, address inquiries, and provide park-related information.Collaborated with diverse team members in a fast-paced, multicultural environment. Show less

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  Intellmedia

  Mar 2019 - Feb 2020

  Content manager

  Managed and programmed content for 12–14 accounts across diverse industries.Coordinated cross-functional teams to ensure alignment with client objectives.Developed content strategies and analyzed effectiveness to improve campaign performance.Designed and executed digital marketing strategies, targeting key audiences through traditional and digital media.Coordinated events, handled PR, and provided customer service.

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  La sociedad, comunicación y publicidad

  Feb 2020 - Dec 2020

  Lead project manager

  Provided exceptional customer service by coordinating and organizing agency efforts to meet client needs.Developed briefs, reports, status updates, and internal agency documents to streamline workflows.Proposed operational improvements to enhance client-agency relationships.

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  Grupo modus operandi

  Feb 2021 - Aug 2022

  Lead project manager

  Built and maintained client relationships, acting as the primary liaison during projects and productions.Served as an art director and stylist for creative productions.Created engaging content and copy for various accounts and proposed campaigns for multiple brands. Retail: Decathlon, Coppel - Food: Pollo Loco, La Botanera, Avocados for USDA - Sports: Tigres, Sultanes - Music: Pal Norte - Multilevel: AmwayRepresented the agency at events, managing public relations and external communication. Show less

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  Whirlpool corporation

  Aug 2022 - Aug 2024

  Led business partner support for Puerto Rico and CAM, enhancing collaboration and talent development within the region.Implemented and consolidated a business partner service strategy for operational areas of LATAM, such as stakeholder collaborations.Acted as a transformation agent to align field service operations with regional business goals like process automation on services requests. Developed and executed digital communication strategies and campaigns for final consumers and trade partners.Analyzed consumer behaviour for consumable products, creating strategies and offers and promotions to boost engagement and sales.Coordinated with agency partners to manage creative requests for service department initiatives.Innovated user experiences across Whirlpool's brand sites, enhancing functionality and engagement.

  • Field Service Analyst

    Dec 2023 - Aug 2024

  • Customer Care Specialist

    Aug 2022 - Dec 2023
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  Vesper group

  Oct 2024 - now

  Lettings and account coordinator

  Managed rental payments and ensured accurate financial reporting for over 100 managed properties in Manchester.Oversaw move-in/out processes, including efficient handling of deposit returns and inventory checks.Processed invoices, monitored supplier payments, and supported debt collections to maintain consistent cash flow.Utilized digital platforms such as Goodlord and Lett’sPay to streamline property management operations.Collaborated with a diverse and dynamic team, contributing to continuous development and process improvements. Show less