Experience

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  Hewlett packard enterprise

  Apr 2016 - Jan 2020

  Collections analyst

  Analyzing accounts to determine risk, making collection calls regarding unpaid bill account balances, applying payments, and processing credit applications.

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  Align technology

  Jan 2019 - Jul 2019

  Customer support specialist

  Act as a liaison between the company and the orthodontists, provide service and information, answer questions, and resolve any emerging problems related to the aligners treatments.

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  Qualfon

  Jan 2020 - May 2021

  Customer retention executive

  Design and implement customer retention strategies to increase loyalty and retain business. Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.

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  Accenture

  Jan 2022 - Oct 2023

  Identify potential opportunities. Leading Cloud Capacity Planning team with mission to lead theworld’s cloud experience through optimal, predictable, and connected planning. Translate the needs of the organization and other teams into program goals and prioritized deliverables based on datainsights. Provides solutions or recommendations to key stakeholders to make complex decisions based on data-driven identified risks and tradeoffs. Convert leads into opportunities through the CRM. Show less

  • Partner Connection Manager - PCM at Microsoft

    Oct 2022 - Oct 2023

  • Customer Lifecycle Manager at Microsoft

    May 2021 - Oct 2022

  • Inside Sales Account Associate at Accenture

    Jan 2022 - Jul 2022