Experience

• 

  Henrico federal credit union

  May 2009 - Nov 2010

  Teller & file clerk

  -Teller duties: Execute proper member services, all cash handling, transaction services, and fulfilling all banking needs of each credit union member.-File clerk duties: Organize file drawers and folders, alphabetize and file information sheets after being scanned from the loan department.

• 

  H.j. holtz & son

  Nov 2009 - Dec 2014

  Office assistant

  -Perform all office duties: answering the telephone, taking messages, and greeting visitors that enter the building. -Assisting with payroll. -Complete data entry using a spreadsheet system for current, past and future jobs. -Practice excellent customer service skills to all clients, contractors and paint vendors.

• 

  Henrico county

  Nov 2010 - Aug 2011

  Office assistant

  -Complete various office duties such as answering the telephone, filing, and communicating effectively with parents when they came into the office. -Assist teachers in the classroom during activities that required extra help. -Take care of all student early dismissals.

• 

  Build-a-bear workshop

  Nov 2011 - Aug 2012

  Seasonal bear builder

  -Assist customers in the process of making a bear.-Occasionally lead birthday parties for children.-Perform all cashier duties and responsibilities.

• 

  The children's place

  Nov 2012 - Jan 2013

  Seasonal sales associate

  -Help customers with their purchases by providing proper customer service.-Occasionally assist with completing inventory processes.-Perform all cash register duties.

• 

  Shady oaks camp

  May 2013 - Aug 2013

  Camp counselor/activities director

  -Camper care was provided 24/7 as a camp counselor in order to make sure each camper was getting the full summer camp experience. -Collaborated with other counselors as an Activities Director to plan crafts, games, field trips and activities for all campers and counselors.

• 

  Longwood university relay for life

  Aug 2013 - May 2015

  -Take care of all logistics involved with the planning and execution of the main event of Relay For Life at Longwood University. -Overseeing all committee members and ensuring that they are fulfilling the responsibilities pertaining to their committee position.-Organize all details for entertainment and activities that happen the night of the event -Create Press Releases for the Longwood Speaker Series that the Office of Commonwealth Relations put on. -Ensure that each speaker event was advertised throughout Farmville, to Longwood faculty, students, The Board of Visitors and alumni.-Provide proper hospitality services to all guests at each event. -Plan spirit nights and fundraisers throughout the year to raise money for the main event.-Make sure the fundraising goal is met for the American Cancer Society.-Help teams create unique fundraisers of their own to get the highest number of donations possible up until the main event.

  • Main Event, Entertainment and Logistics Chair

    May 2014 - May 2015

  • Public Relations Intern

    Nov 2013 - May 2014

  • Fundraising Chair

    Aug 2013 - May 2014
• 

  Henrico county recreation and parks

  May 2014 - Aug 2014

  Wee wonders camp counselor

  -Provide campers with entertaining activities such as arts and crafts, games, or outdoor recreation.-Ensuring that each camper receives the full summer camp experience. -Communicate effectively with the parents.

• 

  Ampa events

  May 2015 - Jun 2015

  Special events sales

  -Assist clients in planning their events, managing their budget, and providing the necessary services and equipment to ensure that the client's event goes off without a hitch. -Identifies and maintains relationships with clients. -Maintaining relationships with hotels, country clubs, and other venues through account reviews. -Diligently finding new and prospective clients for developmental purposes.

• 

  Home instead senior care

  Jul 2015 - Nov 2015

  Coordinator

  - Coordinate CAREGiver schedules on a daily basis-Ensure that each client is paired with a CAREGiver that is appropriate and well-suited. - Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service- Coordinate and maintain monthly client schedules in ClearCare- Enter and maintain accurate client and CAREGiver records in ClearCare-Perform quality assurance tasks directly with clients and their family member's

• 

  Alex and ani

  Nov 2015 - Mar 2018

  -Upholds the ALEX AND ANI culture and creates an environment that is committed to exceeding client’s expectations with the highest level of client service at all times. -Ensure proper floor coverage and floor management to produce an efficient work environment. -Execute a series of charity events per company directives to grow the client base with local non-profit organizations. -Ensure the store maintains visual presentation standards. -Be the driving force behind the Alex and Ani message of positive energy-Be an expert on product knowledge by keeping current on all new collections as well as core product lines-Continuously look for contact opportunities to grow the client base and build loyalty-Ensures the highest level of client service by assisting clients with concerns and exchanges.-Communicates client feedback, business trends and recommendations to the store management team

  • Retail Charity Lead

    Feb 2016 - Mar 2018

  • Bartender (Sales Associate)

    Nov 2015 - Feb 2016
• 

  Children's museum of richmond

  Nov 2015 - Mar 2018

  Guest services associate

  -Providing a point-of-contact for guests. -Interacting with all visitors in a friendly, professional manner, with exemplary customer service delivery. -Responding to guest questions, concerns, and comments. -Facilitating activities for guest. -To always maintain guest safety and security. -Performing front desk admissions duties. -Set up and break down of all events, such as birthday parties or other promotional events within the museum.

• 

  Everything but water

  Mar 2018 - Apr 2020

  Assistant store manager
• 

  Apex systems

  Apr 2020 - now

  • Billing Team Lead (Consumer & Industrial)

    Apr 2023 - now

  • Client Accounts Team Lead

    Nov 2022 - now

  • Client Accounts Analyst

    Apr 2020 - Nov 2022