Experience

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  Euro tourism agency

  Jul 2003 - Sept 2003

  Travel agent
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  Ultramarin travel agency

  Oct 2003 - Mar 2004

  Ticketing agent

  Booking and selling of plane tickets in AMADEUS CRS, as well as promotion of the agency's offers on different tourism platforms.

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  Interra travel

  Apr 2004 - now

  Senior ticketing agent

  - Offering flight options according to requests, booking and issuing airline tickets for companies, FIT customers and groups for the agency's travel packages;- Taking over requests from corporate and FIT clients for booking and selling travel packages by plane;- Issue / reissue / refunds of plane tickets for individuals and groups;- Creating and developing customer relationships, identifying potential customers in the market; - Informing passengers about the rules and formalities of international transport to be completed on departure.- Assistance in case of flight irregularities, rerouting and re-issuance of travel documents- Key account for important corporate clients;- Negotiating tariffs and contracts for groups with airlines in order to obtain the best rates. - Management of group contracts and booking terms for cancellation, partial release, payments of deposits, issuance of group tickets in 1A GDS and airline’s NDC, knowledge of the procedure of the airlines.- Regular meetings with airlines representatives for latest updates, new plans for Romanian travel market and our cooperation, signing agreement contracts - Offering and issuing travel medical insurance- Identifying and resolving faults in the reservation system- Identifying and resolving back-office dysfunctions- Preparation of fiscal documents. Show less