Experience

• 

  Soltegin soluciones tecnológicas s.a. (quito - ecuador)

  Jan 2008 - Jan 2010

  It support technician

  Technical Support onsite and remote service.Software installation, troubleshooting and maintenance of servers, computers and network equipment.Sale of products.

• 

  Escuela politécnica del ejército - espe (quito - ecuador)

  Jan 2008 - Dec 2008

  Researcher assistant

  Development of a new methodology of software estimation. Evaluation based on a conceptual model.Participation at the conferences.

• 

  Solgrain cia. ltda. (ecuador)

  Jan 2010 - Jan 2013

  Project delivery manager

  Definition of customer requirements.Needs and priorities analysis.Planning, budgets, software estimation and reporting.Database designs and creations.Team organization

• 

  Computacenter

  Apr 2015 - now

  Patch Management activity and cybersecurity scope, discovery and mitigations.Management of IT project security part on behalf of our customers. Participation in the improvement of security mechanisms (preventive and corrective). SLA/PKI reporting and Overall compliance management.Analysis of vulnerabilities in order to avoid future attacks or incompatibilities at the workstations. Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems and network infrastructure.Handling of incidents.Assist IT with application deployment, upgrades, and troubleshooting.Network and computer systems maintenance.MCO management (Maintenance in Operational Conditions) – reporting to fix the problem.MEP Activity (Packages Management) – deployment of new packages. Hotline support in several languages (French, English and Spanish).Handling of incidents and troubleshooting.Technical support and training to new starters.

  • IT Operations Engineer

    Jul 2019 - now

  • IT Technical Analyst

    Apr 2016 - Jul 2019

  • First Line Analyst

    Apr 2015 - Apr 2016