Tatiana Juan

Tatiana juan

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location of Tatiana JuanMontpellier, Occitanie, France
Followers of Tatiana Juan67 followers
  • Timeline

  • About me

    IT Operations Engineer - Ingénieur d'exploitation chez Computacenter

  • Education

    • Universidad de las fuerzas armadas - espe

      2002 - 2008
      Engineer of science, major systems and information sciences itil, maintenance, information security, database sql, software engineering, project management
  • Experience

    • Soltegin soluciones tecnológicas s.a. (quito - ecuador)

      Jan 2008 - Jan 2010
      It support technician

      Technical Support onsite and remote service.Software installation, troubleshooting and maintenance of servers, computers and network equipment.Sale of products.

    • Escuela politécnica del ejército - espe (quito - ecuador)

      Jan 2008 - Dec 2008
      Researcher assistant

      Development of a new methodology of software estimation. Evaluation based on a conceptual model.Participation at the conferences.

    • Solgrain cia. ltda. (ecuador)

      Jan 2010 - Jan 2013
      Project delivery manager

      Definition of customer requirements.Needs and priorities analysis.Planning, budgets, software estimation and reporting.Database designs and creations.Team organization

    • Computacenter

      Apr 2015 - now

      Patch Management activity and cybersecurity scope, discovery and mitigations.Management of IT project security part on behalf of our customers. Participation in the improvement of security mechanisms (preventive and corrective). SLA/PKI reporting and Overall compliance management.Analysis of vulnerabilities in order to avoid future attacks or incompatibilities at the workstations. Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems and network infrastructure.Handling of incidents.Assist IT with application deployment, upgrades, and troubleshooting.Network and computer systems maintenance.MCO management (Maintenance in Operational Conditions) – reporting to fix the problem.MEP Activity (Packages Management) – deployment of new packages. Hotline support in several languages (French, English and Spanish).Handling of incidents and troubleshooting.Technical support and training to new starters.

      • IT Operations Engineer

        Jul 2019 - now
      • IT Technical Analyst

        Apr 2016 - Jul 2019
      • First Line Analyst

        Apr 2015 - Apr 2016
  • Licenses & Certifications

    • Microsoft azure administrateur et mise en pratique (az-104)

      Global knowledge network france sa
      Aug 2023
    • Microsoft power bi data analyst

      Global knowledge network france sa
      Jun 2023
    • Ivanti admin epm 2022

      Ivanti
      Jun 2023
    • Vulnerabilities, systems scanning and exploitation

      Skillsoft
      Feb 2023
      View certificate certificate
    • Power bi bootcamp: session 3 replay (may, 2022)

      Skillsoft
      Jul 2022
      View certificate certificate
    • Cybersecurity and networking fundamentals

      Skillsoft
      Mar 2023
      View certificate certificate
    • Fundamentals of malware analysis and remediation

      Skillsoft
      Feb 2023
      View certificate certificate