Experience

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  American airlines

  Jul 2011 - Feb 2014

  American Airlines Reservation Service office. - Serves customers in a caring, efficient and diplomatic way and resolves ploblems in a mutually beneficial manner.-Promotes and sales air Travel with American Airlines.-Prepares itineraries, computes fares, issues refunds, prepares and issues tickets.-Answer enquires regarding general travel information.-Reconciles auditor´s coupons with cash received, checks and credit cards.-Calculates total revenue received.-Performs personal audits.-Must be able to work alone or with minimal supervisión.-Responsible for direct revenue generation.-Must be able to work alone or with minimal supervisión.-Responsible for direct revenue generation.-Must report to work on a regular and timely basis.-Excellent personal grooming as established by company standards.-Re-issuing-re-calculation of tickets. Show less Balboa Logistic in representation of American Airlines.-Costumer Service agent: Check in, baggage register, issuing boarding passes, handling customer questions.-Operations department service: Ramplink system manage, DECS system (ramp, load agent and cargo).-Baggage department service: baggage claims, bagfinder system manage.-Gate duties and aircraft agent: issuing boarding passes, check inbound arrival time, gate assignent, inbound support services (weelchair, infant, etc.), prepare for arrival, make onboard announcement, check outbound flifo, mate jetbridge or other equipment.-Audit duties: Verify coworkers training online, EPR Creation (ID for employees). Show less

  • Ticketing & Reservation

    Jan 2013 - Feb 2014

  • Airport Service Agent and Operation area

    Jul 2011 - Jan 2013
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  Emirates

  Dec 2015 - Jan 2017

  Ticketing and reservation
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  Emirates

  Jul 2022 - now

  Cargo agent

  Job Outline:· Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction· Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner.· Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies· Update flight handling reports including identification and monitoring of irregularities and discrepancies· Dispatch post flight information to the correct departments in a timely manner.· Receive and process cargo telephone reservations in a prompt, accurate and efficient manner; resolving any customer queries· Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports· Provide support in cargo commercial activities as required.· ULD control reg with GHA/NOMAD. Show less