Experience

• 

  Texas tech university

  Jul 1994 - Apr 1999

  Residence life director

  Oversee a university residence hall • Select, train, supervise, motivate, and evaluate 4 secretaries, 60 students • Administrate 24 hour desk operation • Organize and implement staff training and development • Monitor programming and operation budgets to include labor costs, student and staff training and development • Conduct weekly staff meetings • Adjudicate judicial cases utilizing an educational philosophy • Apply crisis intervention strategies

• 

  University of louisville

  May 1999 - Apr 2000

  Assistant director for service

  Responsible for effective administration of all special projects for University Residence Life and Housing • Select, train, supervise, motivate, evaluate, schedule and oversee payroll for 8 campus security officers, 3 conference managers, and up to 90 student staff • Billing and collection of fees averaging $350,000.00 per year • Advise Resident Student Association

• 

  Century campus housing management

  May 2000 - Jul 2003

  Managing director

  Monitor fiscal budgets, all bookkeeping and accounting functions, daily administrative activities of the business office, annual property marketing plan, employee scheduling, overtime, vacation and sick time, and performance of various service contracts • Collect security deposits and occupancy rentals • Administer accounts payable, on-going leasing efforts due to resident attrition, semester lease-up programs for each term, roommate assignment process, and joint collection procedures • Supervise efficient processing of work orders, and preventative maintenance programs • Recommend and monitor capital improvement programs • Implement interpersonal, communication and mediation skills • Interpret rent rolls, financial statements, cash flow analysis, and standard financial reports Show less

• 

  Sullivan university

  Jun 2001 - Nov 2001

  Director of housing and residence life

  Administer operational functions of five apartment communities • Organize and implement staff training and development • Monitor programming and operation budgets to include labor costs, student and staff training and development • Conduct weekly staff meetings • Provide training, support, and promotion of customer service philosophy • Interpret and support University and Department policies and procedures • Adjudicate judicial cases utilizing an educational philosophy • Apply crisis intervention strategies, and provide counseling to students with personal, academic, and social concerns; make appropriate referrals • Monitor physical facilities Show less

• 

  Texas woman's university

  Sept 2003 - Oct 2011

  Senior assistant director

  Administrate business, residence life, and marketing functions of a university residence hall system for approximately 1650 students and a $6M budget • Assist with facilities, construction and services for ten buildings • Select, train, supervise, motivate, and evaluate 4 full time professional staff and a variety of student staff • Monitor programming and operation budgets to include labor costs, departmental programming, and student and staff training and development • Serve as advisor to student organizations • Direct accounts receivable and billing collection process • Monitor and audit deposits • Provide training, support, and promotion of customer service philosophy • Formulate, interpret and support University policies and procedures • Apply crisis intervention strategies, and provide counseling to students with personal, academic, and social concerns; make appropriate referrals • Act as a liaison to Dining, Housekeeping, and Maintenance personnel • Coordination and supervision of conference programs • Supervise the marketing efforts for the department including developing a comprehensive marketing plan, develop all departmental publications and world wide web • serve as liaison with contracted food services, laundry, and cable • Management of Colleague, Oracle, Odyssey, and C-CURE database systems • Serve on National, Regional, University, divisional, and departmental committees Show less

• 

  University of houston

  Oct 2011 - now

  Serve in executive leadership capacity for a university residence hall system for 8397 students and ~$52M budget • Oversee and audit all campus housing assignment and billing processes including large, on-going and special assignments, as well as the housing database including room changes, contract cancellations, and room accounts • develop, implement, and evaluate residential outreach programs focused on enhancing student success, satisfaction, retention and recruitment. • Develop long and short range operational and program goals as well as budget management. • Develop and implement improved housing operation and customer service processes based upon best practices. • Responsible for recruitment, selection, training, development and evaluation of professional, administrative, technical and student personnel. • Coordinate with facilities staff to ensure adequate staffing and appropriate turnover schedule. • Coordinate with Student Disability Resources to provide housing support services for eligible students • Collaborate with program developers to maintain and improve housing data structure and data integrity; develop policies and practices to maximize database efficiency. • Serve as primary liaison with Admissions, Information Technology, other staff, campus support groups and partnership properties. • Lead the Student Housing Advisory Committee and coordinate a housing contract petitions board. • Oversee Conference services, Housing Operations events and represents Department at orientation and other Admissions and University events. • Plan annual suite and room configurations to maximize occupancy • Interpret rules, regulations, policies and procedures, and ensures staff compliance. • Develop and implements policies and manage special petition requests for housing Show less

  • Executive Director, Housing Operations & Outreach

    Jul 2024 - now

  • Director

    Sept 2019 - Oct 2024

  • Associate Director for Housing Operations and Outreach

    Oct 2011 - Aug 2019