Experience

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  University at buffalo

  Sept 2010 - May 2013

  Student manager

  • Supervise and establish an enthusiastic work environment for up to 40 employees during a given shift through use of strong communication and team leadership skills.• Act as a Liaison between upper management, student, and union employees.• Assist upper management with scheduling, hiring, and cross training to maximize efficiency.• Provide excellent customer service to meet customers’ needs and requests.

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  Bausch + lomb

  May 2013 - Oct 2013

  Customer service representative

  • Handled incoming calls by processing orders and providing problem resolution.• Processed orders accurately and efficiently.• Responded to incoming customer inquiries related to shipping, product returns, order tracking, inventory status, invoice copies, credit card payments and procedural information.• Effectively tracked shipments for Bausch & Lomb approved carriers.

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  Dxid

  Jan 2014 - Feb 2014

  Provider service specialist

  • Scheduled nurses to complete Medicare advantage chart reviews for physicians’ offices.• Logged detailed and accurate information for each inbound and outbound call.• Responsible for many administrative duties, such as: data entry, scanning, filing, faxing, receiving and sending mail.

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  Bausch + lomb

  Mar 2014 - Dec 2014

  Customer service representative

  • Handled incoming calls by processing orders and providing problem resolution.• Processed orders accurately and efficiently with a minimal record of errors.• Resolved incoming customer inquiries related to shipping, product returns, order tracking, inventory status, invoice copies, credit card payments and procedural information.• Effectively tracked shipments for Bausch + Lomb approved carriers. • Frequently given additional projects assisting management team. • Recipient of Eye on You Recognition award for desk-side monitoring and additional training for a new employee. Show less

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  Granite telecommunications

  Jan 2015 - now

  Project manager

  • Manage customer projects encompassing various products including Broadband, Direct Internet Access, VoIP, Hosted PBX, Hosted Voice, SIP, SD-WAN, and wireless customer solutions. • Develop and sustain valued relationships with the key internal and external stakeholders for the advancement and support of company business objectives• Facilitate and actively participate in stakeholder meetings to organize and communicate project objections, status, timeline, deadlines, budget, risk management, and action items. Show less