Experience

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  London marriott grosvenor square

  Oct 2010 - Oct 2020

  • Managing the entire guest experience and expectations across the 237-bedroom hotel to ensure a comfortable, memorable and personalised experience in Mayfair’s most desirable address• Oversee the management of 3 departments: Front Office, Guest Relations and M Club Lounge (formerly known as Executive Lounge)• In charge of recruitment, payroll and labour management for approx. 20+ associates• Manage financial forecasting and budgeting around £1.m per fiscal year• Conduct purchasing and procurement for all departments.• Responsible for the induction, training, development and associate annual reviews. • Maintaining Marriott Brand Standards and achieved 100% on audits across two year in my departments, with a score of 98% across the hotel• Increased employee satisfaction and retention • Conducted and assisted in duty manager and reception responsibilities• In charge of daily operations and admin duties including bookings, check-ins, answering phones and responding to email inquiries and customer service complaints• Building and maintaining long-term relationships with all guests, VIP’s for customer loyalty and retention Show less • Working with a small team to provide a relaxing, welcoming and enjoyable experience for our most loyal and exclusive guests where they can enjoy a buffet breakfast, classic afternoon tea and hors d’oeuvres throughout the day.• Ensuring that we get to know all our guests so that we can enhance their hotel experience.• Responsible for recruitment and development, payroll and labour and purchasing and procurement• Assisting with forecasts and budgets• Creating team building activities, ensuring associate satisfaction• Driving departmental KPI’s• Overseeing and working closely with the team through day-today operations.• Responsible for an 9% increase in guest satisfaction YTD in 2019 Show less

  • Guest Experience Manager

    Jun 2019 - Oct 2020

  • Executive Lounge Manager

    Sept 2017 - Jun 2019

  • Executive Lounge Supervisor

    Nov 2016 - Sept 2017

  • Chef De Partie

    Apr 2015 - Nov 2016

  • Demi Chef de Partie

    Sept 2013 - Apr 2015

  • Commis Chef

    Oct 2010 - Sept 2013
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  Cycas hospitality

  Nov 2020 - Oct 2021

  Preopening Experience

  • Guest Services Manager at Moxy and Residence Inn Slough

    Mar 2021 - Oct 2021

  • Guest Services Supervisor at Residence Inn Slough

    Nov 2020 - Mar 2021
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  Potters resorts

  Oct 2021 - now

  Currently managing both Reception and the Retail Gift Shop. Responsible for managing Reception

  • Front of House Manager

    Jan 2023 - now

  • Front Of House Manager

    Oct 2021 - Jan 2023