Experience

• 

  Genpact

  Jun 2007 - Dec 2012

  Led the Audit Review team as the team lead and managed the service delivery operations for the client.Ramped up the team from 10 members to 17 members with significant growth in the scope of work.Acted as the single point of contact for the client for all domain, people and operational matters. Worked as a quality assurance specialist and process trainer for the Audit Review process. I had also been designated as the domain transformer for the CoE and used to deliver domain training for 'Introduction to Property & Casualty Insurance' certification from the Insurance Institute of AmericaI was a single point of contact for the client SMEs on all domain and quality-related matters in the process. Process Associate in BFSI Vertical working for a global Property & Casualty Insurance company - AON. As part of the role, I was responsible for processing premium audit reviews for Aon's clients.I was part of the core team that transitioned the process from USA to India and worked with the management to define the workflow, SOPs and training needs for the ramp-up

  • Management Trainee

    Sept 2011 - Dec 2012

  • Process Developer

    May 2009 - Sept 2011

  • Process Associate

    Jun 2007 - May 2009
• 

  Ey

  Dec 2012 - now

  Conceptualize, productize and operationalize new services for Markets, BMC Agency, and AWS functions at EY Global Delivery Services Leading process improvements and business transformation for Markets, Brand Marketing & Communications, Administrative & Workplace Services and Learning Services at EY Global Delivery Services Leading process improvements and business transformation for Markets and Learning services at EY Global Delivery Services Leading process improvements and business transformation for Markets service function at EY Global Delivery Services Leading the BPM, VOC and process maturity framework for Account, Industries and Business Development (AIBD) function Responsible for the transactional quality for the Business & Creative Services (BCS) function at EY Global Delivery Services. I am entrusted with the responsibility of formulating the quality measurement and reporting framework for the various processes/teams under the service function

  • Strategic Programs - Global Climate Change & Sustainability Services

    Nov 2023 - now

  • Chief Of Staff - GDS Climate Change and Sustainability Services

    Mar 2022 - now

  • Associate Director - New Services Incubation Leader (GDS Markets, BMC Agency & AWS)

    Mar 2021 - now

  • Assistant Director - Service Excellence

    Oct 2019 - Mar 2021

  • Manager - Service Excellence

    Oct 2017 - Oct 2019

  • Deputy Manager - Service Excellence

    Oct 2015 - Sept 2017

  • Lead Quality Analyst - Quality Assurance & Reporting

    Oct 2014 - Sept 2015

  • Senior Quality Assurance Analyst - Quality Assurance & Reporting

    Dec 2012 - Sept 2014