Experience

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  Lee's liquor and grocery

  May 2018 - Sept 2023

  Manager

  • Established authentic connections with customers to increase sales and the overall success of the business• Introduced a customer feedback system that led to a 35% increase in overall customer satisfaction scores and providing valuable insights for service improvements• Cultivated strategic partnerships with a network of over 20 distributor to allow proficient inventory management to meet customer demands

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  The wendy's company

  Jun 2020 - Jun 2021

  Crew member

  • Gathered customer feedback to enhance franchise competitiveness in the face of nearby rivals to improve food sales• Attended weekly meetings with managers and franchise owners to help contribute ideas for a safe and clean environment during the pandemic • Administered weekly payroll processing to ensure accurate compensation for staff members in alignment with their worked hours

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  Anzios brick oven pizza

  Jun 2021 - Jun 2022

  Event coordinator

  • Safely and efficiently transport food to customers at reasonable times to always keep customer satisfaction at a high standard• Manage the distribution of daily tips to each employee based on their position and proportional to the amount of hours worked each week • Elevated the business's reputation by consistently making high-quality pizzas at events to effectively attract new customers through event promotion efforts

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  Alpha kappa psi

  Nov 2022 - Mar 2023

  Member of professional development committee

  • Prepared brothers to be successful through the preparation of mock interviews, resume tips and elevator pitches• Contributed with a team of ten in strategizing and implementing improvements to cover letters, resumes, and office visit approaches to amplify the impact of our professional development initiatives• Proactively networked with senior brothers in a similar major, gleaning valuable insights and tips for future internship interviews

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  Holiday inn express

  May 2023 - Sept 2023

  Supply chain and procurement intern

  • Implemented inventory techniques to optimize stock levels and reducing carrying costs for improved operational efficiency and heightened customer satisfaction• Handled and resolved all guest complaints effectively to turn challenges into opportunities to enhance guest satisfaction and foster loyalty.• Ensured optimal inventory levels to provide a seamless and delightful dining experience for guests through vigilant monitoring and supply management.

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  Alpha kappa psi

  Dec 2023 - May 2024

  Vice president of brotherhood

  • Efficiently planned banquet by achieving a $5,850 cost reduction through skilled negotiation with the venue manager• Attended weekly Executive Board meetings to develop strategies for fraternity enhancement and sustainable growth• Collaborated closely with E-Board and directors to organize events promoting professional and social growth within the brotherhood

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  44 north capital

  Jun 2024 - Aug 2024

  Investment analyst intern

  • Led daily market analysis in Venture Capital, Private Equity, and Real Estate, providing insights that shaped strategic investment decisions• Uncovered key investment opportunities through focused market research, contributing to portfolio optimization and strategic growth • Conducted thorough due diligence on high-stakes investment opportunities, driving data-driven decision-making processes