Experience

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  Sound storm

  Aug 2002 - Oct 2003

  Assistant engineer
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  Media on demand

  Dec 2006 - Sept 2007

  Digital librarian

  Cataloged various files from an acquired, and bespoke, library of music based on genre, modified metadata to enhance internal and client search functionality.

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  De santos

  Sept 2009 - Jan 2011

  Bar manager

  Developed and seasonally updated specialty cocktail menu, enhancing customer engagement and satisfaction.Led team of 7 bartenders and bar backs, fostering a collaborative and efficient work environment.Managed beer, wine, liquor, and ingredient inventories, ensuring optimal stock levels.Curated a wine list to complement the southern Italian menu, contributing to an integrated dining experience.Organized and coordinated weekly, monthly, and special events, enhancing the bar's reputation and customer loyalty. Show less

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  Greenhouse agcy, ltd.

  Feb 2011 - Dec 2011

  Placement specialist

  Greenhouse Agcy, Ltd. is a family owned and operated business started by Martin Greenhouse. Martin and his son, Glenn Scott Greenhouse ran Greenhouse up until Martin’s passing in October of 2009. The important “values,” “traditions” & “policies”, which made Greenhouse a Leader In Personal/Domestic/Household Staffing, was then continued by Glenn and remain as essential to this very day.The management of Greenhouse Agcy, Ltd. has a combined 54 years of experience in successful Household and Domestic Staffing in New York, the Tri-State Area, as well as throughout the United States. Show less

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  Finley & associates llc

  Feb 2012 - Aug 2015

  Client services manager

  - Supported daily operations, website updates, and client interactions, contributing to a seamless customer experience.- Onboarded and engaged with +140 member companies coordinating their logo branding, banner ad placement, and print ad in annual publication- Managed the end-to-end sales funnel, including lead research, telemarketing, group scheduling, and team management. Streamlined processes, resulting in increased conversions and revenue.- Developed and executed a comprehensive media strategy and implemented strategies to enhance brand visibility, consistency, and customer engagement.- Managed marketing activities, including sales material production, trade conference participation, and event coordination. Strengthened marketing presence and improved customer engagement. Show less

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  Mesa

  Aug 2015 - Jul 2023

  ⊞ Spearheaded the planning and execution of 10+ in-person networking events per year, achieving industry recognition for consistently delivering successful events.⊞ Managed global online communities, improving engagement, satisfaction, and collaboration.⊞ Supported business development by enhancing market presence and revenue streams through various activities.⊞ Cultivated trustful relationships with 220+ member companies and service partners, fostering ongoing engagement and collaboration.⊞ Led sales efforts, consistently delivering exceptional customer service and exceeding revenue goals.⊞ Successfully orchestrated large-scale hybrid conferences and networking events, gaining significant industry recognition and participation.⊞ Skilled presenter with experience speaking in front of large crowds.⊞ Proven ability to lead and manage teams, driving collaboration and cooperation. Show less ⊞ Achieved 15% year-on-year growth in sales and membership revenue, contributing to organizational financial success and sustainability.⊞ Trained and managed a high-performing member services team, resulting in enhanced member satisfaction.⊞ Successfully executed 8+ global events in L.A., NYC, Las Vegas, London, and Amsterdam, ensuring seamless operations and positive attendee feedback.⊞ Developed digitized workflows for internal and client-facing processes, achieving operational efficiencies and cost reduction.⊞ Implemented operational efficiencies across the entire business. Show less

  • Senior Director of Operations, Events and Client Services

    Sept 2019 - Jul 2023

  • Director of Operations, Events and Client Services

    Aug 2015 - Sept 2019
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  Staaj solutions

  Jun 2023 - now

  Head of customer excellence

  Thrilled to be a part of the STAAJ Solutions team helping streamline business operations for small to medium-sized businesses!Providing guidance and support for this start-up: Maintaining internal Hubspot instance, put systems in place for creating a template Hubspot instances for clients, Graphic design for social media, Updated/unified sales/presentation materials, organized Awareness campaign meetings, organized LinkedIn Research of potential client meetings, documented process and planning. Show less

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  Freelance

  Aug 2023 - now

  Consultant

  Specializing in operational efficiency, HubSpot CRM Sales/Marketing, HubSpot/MailChimp Automation, Salesforce, Event Operations and Management, Marketing, PR and more! Current clients include: - Duplitech - Marketing Consultant- Developed and designed marketing materials for both print and digital platforms.- Composed, published, and distributed press releases to enhance brand visibility and media presence.- Curated and managed content across social media channels; maintained and updated the organization's Wix website to ensure accuracy and relevancy.- Zalcore - Marketing ConsultantZalcore provides IT Services to the M&E Industry- Edit and publish original content on LinkedIn, X, and web- Curate relevant news articles- Maintain their WordPress website. Show less