Experience

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  Hp

  Dec 1998 - Apr 2009

  Project Manager serving Latin America’s technical support and services organization that supports a portfolio of projects servicing commercial customers ($500M+ in annual sales) in 37 countries, three call centers and over 500 technicians. Hands-on project managed number of complex and multi-million dollar projects for on-time and under-the-budget deployment; and met stakeholder expectations of stringent quality standards and highly aggressive timelines. Built and managed teams consisting of 100+/- Cross-Functional Business and Technical Resources. Show less Technical and business support to end users in multiple legacy/SAP environments. Conducted customer needs analysis, developing detailed product and systems requirements and managing all stages of business requirements from initial research to user acceptance testing. Analysis of business process flows and re-engineering for a "best practice" implementation; produced ad hoc analytical reports; use case development, sequence diagrams, process & workflows, gap analysis, change requests, and test scripts.• Improved annual revenues and client satisfaction (-30% to 85%+) while increasing order management efficiency by designing and publishing more than 100 support operations processes, policies, standards and procedures related to billing, quoting, administering contracts, and technical support functions.• Deployed two SAP order management releases on target date and without re-work post release.• Provided online application support to 1500 end users for root cause and resolution issues.• Worked extensively in interfaces by making strategy and design functional specification for inbound and outbound data exchange between SAP and other legacy systems.• Worked on Enhancement of SAP standard features and custom development of reports and programs. Show less

  • Latin America Technology Services PMO, Regional Project Manager

    Jul 2005 - Apr 2009

  • Latin America Order Management, Business Analyst/Project Manager

    Apr 2000 - Jun 2005

  • Business Operations, Order Management Analyst/ Top Account Specialist

    Dec 1998 - Mar 2000
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  Ncr corporation

  Oct 2009 - Feb 2013

  Project/program management analyst

  Position accountable for all activities associated with the support and deployment of business applications required by NCR Services Order Management Solutions and partnered business units. • Recognized for technical knowledge and leadership in championing SharePoint as content management system, which resulted in enhancing staff communications and productivity.• Played an integral role as the test lead for Oracle CRM Deployment for Australia, Philippines, Singapore and Korea. Produced project plans and schedules; defined functional requirements; modeled current “as-is” and projected “to-be” business workflow processes; defined business reporting requirements including content, layout, and other characteristics. • Worked on implementing & migrating ERP Service Contracts & Installed Base module into Oracle R12 E-business Suite in spanning more than 30 countries. Acted as a bridge between functional and technical aspects of the project; connecting business user needs with system capabilities and required customization; interpretation of functional requirements; interactions with users; functional and technical gap, business design, and specifications; interface/conversion mapping; testing; implementation; post go-live support.• Provided first to third-level Mobile Device technical support to 2000 US Field Operations Customer Engineers for root cause and resolution issues. Show less

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  Vsoft corporation

  Mar 2013 - Jul 2014

  Project manager

  Responsible for consulting, project management, and product implementation for enhancements and integration projects supporting the VSoft product suite. Responsibilities included, project scoping, budgeting, project planning, scheduling, resource coordination and forecasting, executive reporting, risk prevention/mitigation, change control management, vendor management, issues management, communications management, testing, client relationship management, and project closure.•Have successfully managed SAAS/.Net/Web Based technologies projects with aggressive target delivery dates, budgets up to $5 Million, and management of offsite and onsite resources. Show less

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  Minsait acs

  Aug 2014 - Feb 2016

  Project manager

  Responsible for project scoping, project estimation, project scoping, project estimation, project planning, resource coordination and forecasting, executive reporting, risk prevention/mitigation, change control management, vendor management, issues management, communications management, integration in the factory, coordination of engineering, data center construction, design activities, software development, database generation, onsite start-up and Site-Acceptance Test. Single point of contact between ACS and the Customer for each project’s life cycle. Show less

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  Tungsten network, a kofax company

  Feb 2016 - now

  • Sr. Customer Success Manager

    Aug 2023 - now

  • Client Partner

    Oct 2021 - Aug 2023

  • Service Delivery Manager

    Feb 2016 - Nov 2021