Experience

• 

  Freddie mac

  Aug 2004 - Oct 2015

  - Project manager and technical lead for media services team, Certified Agile Scrum Master- Manage live streaming systems, servers, encoders/decoders and Media Grid- In depth knowledge of edit workflow, encoding software and transcoding systems- Responsible for maintenance, support and investigating issues with streaming systems and production studio- Experience working with a CDN and managing media delivery for internal/external audiences- Knowledge of Polycom Endpoints and establishing CMA servers and desktop clients- Experience leading and implementing media solutions across an enterprise- Direct, produce and edit media content Show less Developed a streaming media service for Freddie Mac providing access to live and on-demand content around the company.• Media / Web server administrator• Admin for all live encoders/decoders• Responsible for defining stream profiles, protocols, codecs for live/on-demand content• Provide stream statistics, log analysis, troubleshooting support• Network admin for studio• Manage encoding/transcoding systems• Manage studio AV systems including: AV router, frame synchronizers, switcher, VIP Image Display, Editors, fiber transmitters/receivers Show less

  • Manager Media Services

    Jan 2012 - Oct 2015

  • Sr Media Streaming Specialist

    Aug 2004 - Jan 2012
• 

  Visa

  Nov 2015 - Nov 2021

  - Designed and implemented technology for Visa’s Innovation Centers around the world that act as a shop window for the latest payment technology- Responsible for global Digital Signage platform and tech/content integration into lobbies, NOCs, Security Centers and Customer Engagement rooms- Designed and Implemented Visa’s first Video NOC for Unified Communication support and real-time monitoring- Manage a global team of Engineers and Ops team members in Bangalore, Singapore, San Francisco, Foster City, Denver, Ashburn and Miami- Responsible for Visa global strategy on Unified Communication and Collaboration Technology- Manage and define infrastructure to support communication across multiple platforms and services- Services covered include Voice, Video Conferencing, AV, Digital Signage and Streaming- Oversee Global Live Streamed Events - Video Conferencing infrastructure with CUCM, Acano/CMS, TMS and globally deployed video endpoints and Digital WhiteBoards- Enterprise streaming platform and internal CDN providing live global streamed events and on-demand content, external CDN connectivity- Manage Web Conferencing Apps for the Enterprise- Oversee conference room technology design/deployments- Innovation Center technology deployments- Global AV infrastructure supporting conference rooms, auditoriums, NOCs- Manage system security, patching, vulnerabilities and ensure service uptime Show less - Manage internal CDN and CMS for live and VOD media- Provide global operations support and service for streaming systems- Refine workflow and implement strategy to scale and enhance streaming globally- Work in collaboration with communications teams and business areas to support streaming events- Provide maintenance, support and troubleshooting and analysis for streaming services- Define streaming standards and best practices for video production and delivery- Helped define and implement UC strategy Show less

  • Director of Unified Communications

    May 2017 - Nov 2021

  • Sr Video Engineer

    Nov 2015 - May 2017
• 

  Apple

  Dec 2021 - now

  Technical team manager