Experience

• 

  Celebrate fairfax

  Jun 2013 - Jun 2014

  Event operations intern

  •Personal Assistant to the CEO•Efficiently managed and aggregated on-site event operations•Applied communication skills to maintain customer and exhibitor relations•Organized event volunteer staff schedules and supervised volunteer attendance•Collected and analyzed market data to identify potential exhibitors•Assist in the full event life cycle from planning through execution

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  Blackfinn ameripub

  Nov 2013 - Aug 2017

  •New hire trainer and office staff manager responsible for recruiting, hiring, training, and retaining staff•Reduced staff attrition by 40% by implementing strategies to foster a supportive and collaborative culture •Managed the temporary office for three months before moving into the restaurant space•Provided effective critical thinking, people management, and problem-solving to provide excellent customer service and reputational value•Applied problem-solving skills to enhance and resolve customer experiences when encountering dissatisfied customers•Developed customer policy to provide staff with consistent responses to reoccurring issues Show less

  • Office Manager and Shift Manager

    May 2016 - Aug 2017

  • Server

    Nov 2013 - May 2016
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  The metropolitan cooking & entertaining show

  Jan 2014 - May 2014

  Event intern

  •Maintain customer and exhibitor relations •Manage client contracts and financial transactions•Coordinate event logistics, including registration and customer satisfaction evaluation •Software Applications: Salesforce, Constant Contact, Hatchbuck, Google Analytics, Compusystems, Drop Box, Flow task manager, Form Stack, Vendini Ticketing Agent, Social media websites

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  E.j. krause & associates

  Jun 2014 - Dec 2014

  Marketing coordinator

  •Implement web-based marketing and public relations•Maintain company social media presence •Develop web-content marketing collateral •Assist the Director of Development in the production of email marketing campaigns •Assist the Program Manager with scheduling and finalizing details•Collect and analyze market data to identify potential exhibitors

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  Tbg (the bridge group, llc)

  Dec 2014 - Aug 2015

  Event operations

  •Researched, negotiated, and arranged event logistics for large 500+ attendee events•Effectively managed client contracts and financial transactions with detail-oriented precision•Efficiently managed and aggregated on-site event operations•Assisted Project Director with budget management•Assisted the Director of Development in the production of email marketing campaigns•Assisted the Program Manager with scheduling and finalizing details•Conducted sales and developed sponsorships leveraging networking and communication skills to maintain professional relationships•Applied communication skills to maintain customer and exhibitor relations•Implemented web-based marketing and public relations•Collected and analyzed market data to identify potential exhibitors Show less

• 

  Town and country animal hospital

  Jul 2015 - Dec 2015

  Receptionist

  •Check clients in and out, assist them in filling out paperwork•Answer phones, schedule appointments, provide answers to client's questions

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  Fairfax county public schools

  Feb 2016 - Jun 2016

  Substitute teacher

  •Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students•Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment•Adapt teaching methods to fit the needs of each individual student•Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria•Provide in-class and at-home assignments based on the available lesson plan•Ability to adapt to different age groups K-12 Show less

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  Loudoun county public schools

  Aug 2016 - Jul 2017

  Substitute teacher

  •Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students•Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment•Adapt teaching methods to fit the needs of each individual student•Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria•Provide in-class and at-home assignments based on the available lesson plan•Ability to adapt to different age groups K-12 Show less

• 

  Winchester public schools

  Aug 2017 - Jul 2019

  Mathematics teacher

  • Expertly utilize several web-based applications to enhance teaching and mentoring • Effectively conduct formative assessments after each lesson to assess student understanding and need for remediation • Track student data to generate grades and track progress on annual Personal Growth Goals and leverage problem solving skills to help student achieve their goals• Proactively leverage professional growth and networking opportunities• Generate course syllabus, lesson plans, and take-home assignments to best meet a wide range of student skill sets• Supplement in class instruction with video lessons, additional practice sets, and study materials on Google Classroom• Strategically implement and enforce classroom management plan by leveraging experience and gold standard tactics• Invest in and work closely with co-teachers and Collaborative Learning Team Show less

• 

  Prince william county public schools

  Aug 2019 - Jan 2023

  Mathematics teacher and collaborative learning team lead

  •Plan meeting agenda, lead in-person meetings, and document meeting minutes•Communicate with stakeholders to build buy-in to improve the learning environment •Utilized agile scrum methodology to effectively manage the development of course materials in collaboration with a team of five educators•Applied scrum principles to organize and prioritize tasks, ensuring timely delivery of high-quality educational content•Implemented sprint planning sessions to set clear objectives and establish achievable goals for each iteration of course material development•Adapted agile practices to the academic environment, enhancing productivity and promoting a collaborative work culture among team members•Analyze assessment data to access learning impact and determine necessary adjustments•Track and utilize student data to generate progress reports, student growth reports, and professional growth reports, as well as leverage problem-solving skills to help students achieve their goals•Generate course syllabus and lesson plans, as well as supplement in-class instruction with study materials Show less

• 

  Capitol presence

  Jan 2023 - now

  •Develop and implement Quality Assurance (QA) and Quality Control (QC) strategies and processes based on data-driven analysis to ensure alignment with company goals to improve the Customer Experience (CX)•Execute cross-functional collaboration with team members, including the COO, to develop creative solutions for improved employee experience, collaboration, and simplified processes•Act as the lead operations team member focused on the revitalization of business processes by defining new and updating outdated Standard Operating Procedures (SOPs), demonstrating proficiency in process analysis and improvement•Increased team members' meeting free time by 15% weekly with the termination of unnecessary meetings and keeping meetings on track by following meeting agendas and respecting the allotted time box Show less •Maintain thorough documentation of projects, business processes, and requirements to support clients through the Customer Lifecycle successfully•Facilitate daily stand-up meetings to foster communication, identify obstacles, and promote continuous improvement within the team•Organized and managed the backlog for all internal and client projects by developing detailed user stories to satisfy project requirements, which led to a reduction in miscommunication on projects•Improved project organization and on-time delivery by 30% through the implementation of a new backlog hierarchy•Improved productivity of meetings with the utilization of the backlog and sprint board to conduct scrum ceremonies•Conduct business analysis with the use of Visio to define and map current processes then recommend improvements to become more cost-effective, time efficient, or to reduce unnecessary handoffs•Reduced support ticket response time by 40%, leading to a 25% increase in customer satisfaction•Established clear and concise communication channels with internal teams and external clients, ensuring a shared understanding of project requirements and objectives, which improved client satisfaction by 17%•Lead 6-10 internal and client projects simultaneously utilizing the Agile project management framework and following a CICD (Continuous Improvement Continuous Deployment) Lifecycle•Manage a geographically distributed internal team of five members and a client base of 12 companies•Conducted thorough research and crafted best practices and Frequently Asked Questions (FAQs) to benefit both internal teams and clients utilizing the train the training method•Successfully delivered a Power BI dashboard and Power App within a month for a time-sensitive and confidential client project•Initiate, implement, and presently manage the onboarding training program for new hires Show less

  • Senior Quality Business Analyst

    Jan 2024 - now

  • Quality Business Analyst

    Jan 2023 - Dec 2023