Experience

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  Pearson

  May 2011 - Sept 2018

  - Ensuring all key operational activities are delivered to agreed schedule and standard across all functional areas- Maintaining issues and risk log, escalating and reporting to the Executive Board where required- Responsible for the successful implementation of new qualifications, upholding the agreed timelines, budget and quality standards- Managing, maintaining and monitoring the business calendar- Driving the division forward, maintaining morale and focus working across functional areas- Chairing weekly operational delivery meetings- Chairing lessons learned meetings, assigning owners to actions and chasing through to completion- Running process mapping workshops to review and improve existing processes- Ownership of any issues which threaten the successful delivery of qualifications, and overseeing virtual teams to manage issues through to resolution- Growing and maintaining effective relationships with all key stakeholders- Following the acquisition of EDI by Pearson, project managed the integration of EDI’s qualifications into Business as Usual operations- Implemented a quality assurance process to ensure candidate results were accurate before the release of results Show less - Overall management of subjects at GCSE/GCE/Diploma qualification level. The roles included responsibility for managing the assessment procedures for exams and coursework - producing the question papers, contracting examiners and ensuring the delivery of 100% secure results for candidates- Analysing and modelling statistical data to set appropriate grade boundaries- Line managed internal staff and was responsible for their development- Ran lessons learned meetings, ensuring my team were fully engaged and able to contribute with new initiatives for business improvement- Responding to queries and complaints from customers- Leading on other departmental/divisional projects Show less

  • Delivery and Implementation Manager

    Sept 2013 - Sept 2018

  • Qualification Delivery and Award Manager

    May 2011 - Aug 2013
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  4c

  Sept 2018 - Apr 2021

  4C is Europe's largest independent Salesforce Platinum Partner with more than 200 customer consultants, 1000 + completed projects and offices in London, Paris, Brussels, Mechelen, Lille, Dubai and Warsaw. For more than 20 years, 4C has been helping companies transform from product focused to customer obsessed, by bringing their customer experiences to life on the Salesforce.com platform. With expertise in every cloud and experience combining the leading cloud apps within the Salesforce platform, 4C offers a wealth of experience in helping transform how companies do business using Salesforce, advanced analytics, and management consultancy. Show less

  • Senior Project Manager

    Feb 2019 - Apr 2021

  • Project Manager

    Sept 2018 - Jan 2019
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  Wipro limited

  Apr 2021 - Jun 2022

  Senior project manager
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  Kpmg uk

  Jun 2022 - now

  Manager - legal operations and transformation services