Erman Musellim

Experience

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  Garanti Bank Romania

  Sept 2010 - Sept 2011

  Internship/Volunteering

  Corporate Banking Department

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  Accenture

  Oct 2011 - Feb 2013

  Customer Service Analyst

  •SAP Support (Helpdesk) for clients that are using various SAP modules. •Supporting the end users in Turkish and English language•Handle, research, and resolve phone and email inquiries for customers regarding non-complex technical and functional problems.•Answer general questions, provide education, and offer service to customers in a professional and courteous manner.

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  Oracle

  Feb 2013 - Feb 2016

  Support Sales Representative (Turkey & Central Asia)

  Responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts. -Selling support services after point of system sales or up selling for existing active contracts - Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products. - Accountable for timely service renewals for small to medium-sized customers in assigned territory. - Educates customers on e-business practices and any associated contractual implications. - Accurately forecasts business targets and opportunities in territory. - Promptly handles and solves customer objections and complaints. - Prepares correct sales orders and quotes. Show less

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  Veeam Software

  Mar 2016 - Jul 2022

  Responsibilities:-Develops qualified sales opportunities that result from converted marketing, partner, event, or directly generated leads.-Maximizes coverage within the assigned list of named accounts. Contacts, qualifies and develops ongoing relationships with assigned accounts in order to increase sales and grow customers with new Veeam products.-Utilizes modern selling and marketing techniques and tools to communicate effectively with key business decision makers. This includes leveraging digital communications (phone, email and chat) to build relationships with potential prospects to develop and close sales opportunities.-Teams effectively with the Enterprise Account Manager and the Systems Engineer to ensure high quality customer interactions. -Effectively utilizes sales tools like LinkedIn, Data.com, Rain King & SFDC to uncover contacts and organizational structure within enterprise accounts.-Schedules informational calls and conduct meetings and information sessions with customers to determine needs, provide information on products available, and effectively demonstrate Veeam solutions.-Acts as a consultant to customers on current portfolio of Veeam products and capitalizes on opportunities.-Initiates telephone and email contact with current customers from inbound leads from marketing, Inside Sales Associates and Renewals teams.-Achieves Inside Sales KPI’s including, but not limited to dials, activities, opportunities created, closed revenue, etc.-Develops a solid working knowledge of Veeam Software products and the benefits they provide to current customers.-Provides support to customers including follow up, product information, quotations and closures.-Provides forecasting and account opportunity details as needed.-Detail oriented and diligent when updating and maintaining the Veeam CRM system with notes and activities. Always maintains accurate stages and close dates on opportunities in the pipeline. Show less Key responsibilities:- Generating new business opportunities within assigned territory in the Turkish market; for both public and private sector- Collaborating with regional field sales employees within the territory on planning and execution- Initiating telephone and email contact with potential prospects from partner deal registrations, qualified opportunities and lead generation lists; cold calling as needed- Coordinating sales activities with partners and resellers to identify and close new business- Maximizing coverage within the defined region and penetrating organizations with Veeam products- Account management: developing and applying Net New customer hunting techniques and enriching existing Veeam customer portfolio by account farming, upsell/cross-sell techniques.- Updating and maintaining the Veeam CRM system, Salesforce.com- Driving revenue and contributing to the continued growth of Veeam through consistently achieving individual and team quotas- Providing forecasting with weekly/monthly/quarterly basis;- Conducting quarterly business trips with onsite sales visits to Turkey to meet customers, partners with the scope of relationship building, performing customer need analysis and research on their requirements; Show less

  • Inside Key Account Manager

    Jan 2020 - Jul 2022

  • Inside Sales Representative

    Jan 2019 - Jan 2020

  • Inside Channel Developer

    Mar 2016 - Jan 2019
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  Oracle

  Jul 2022 - now

  Senior Account Manager for Oracle HeatWave (CEE & Turkey), helping customers accelerate MySQL analytics with HeatWave’s in-memory query accelerator. Managing strategic accounts, driving adoption of cloud database solutions, and delivering value through improved performance, scalability, and cost-efficiency across the region.Responsible with the following countries:Turkey, Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Greece, Estonia, Hungary, Kosovo, Latvia, Lithuania, Malta, Montenegro, North Macedonia, Poland, Romania, Serbia, Slovakia, Slovenia, Moldova. Show less Responsible with sales of MySQL Database Service (MDS) and MySQL with Heatwave Service (for Analytics Workloads) for the following countries:Turkey, Afghanistan, Albania, Armenia, Azerbaijan, Bosnia, Georgia, Kazakhstan, Kosovo, Kyrgyzstan, Malta, Moldova, Mongolia, Montenegro, North Macedonia, Tajikistan, Turkmenistan, Ukraine, UzbekistanKey Responsibilities:-The role is a combination of a Field Sales Rep and Inside Sales Rep.-Working to achieve maximum sales profitability, growth, and account penetration within the assigned territory. -Utilizing inbound and/or outbound techniques to identify, qualify and close new opportunities. -Managing accounts throughout the entire sales process, and collaborating with team members in business development, consulting and support to uncover all customer needs. -Responsible for understanding Oracle's product offerings and competitive issues to develop solution proposals encompassing all aspects of the application. -Traveling to customer sites to identify / develop sales opportunities. Participating in the development, presentation, and sales of a value proposition. -Onsite customer presentation with C-levels to negotiate and close strategic and complex deals. -Liaising with customer contacts for the purpose of managing the customer relationship, identifying new opportunities and maximizing sales. Show less

  • Senior Account Manager | Heatwave

    Jun 2024 - now

  • Cloud Sales Account Manager | MySQL Heatwave

    Jul 2022 - Jun 2024