Faith Karani

Experience

• 

  CCI Kenya

  Jul 2020 - Nov 2021

  Call Center Executive

  I. Represented Shutterfly Inc.• Assisted customers to track their packages • Assisted customers create photobooks and other unique gifts on Shutterfly’s website.• Maintained 90% and above customer satisfaction and first call resolution.II. Represented Spirit Airlines • Assisted with or completed flight reservations for guests, confirming itineraries and itinerary changes, and answering travel questions about topics like baggage rules, costs, and loyalty program details..• Assisted guests make payments while remaining PCI-DSS compliant.• Maintained above 90% guest satisfaction and first call resolution. III. Represented Altice USA. (Cable television company)• Assisted in scheduling technicians’ visits on behalf on customers.• Answered queries regarding the company’s internet and cable tv packages being offered.• Carried out troubleshooting steps for equipment such as tv remotes, cable boxes and routers.• Disconnected and reconnected services for customers in cases of defaulted payment. Show less

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  Kenya Airways

  Jan 2022 - Jul 2022

  Credit control Intern

  Assisted in managing debtor accounts to ensure timely payment of outstanding invoices in a manner that promotes customer satisfaction and loyalty.Responsibilities.● Daily reconciliation of customer accounts using the Oracle ERP system.● Daily matching of receipts to invoices of different accounts.● Receiving and timely payment of invoices from different vendors to ensure the smooth running of business operations.● Interface of all accounts receivable files into the financial accounting system to reflect the correct position of accounts receivable.● Maintained an effective filing system for ease of reference and retrieval of supporting documents to support outstanding debts.● Initiate adjustments for minor balances, bank charges and foreign exchange differences. Show less

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  Sai Raj ltd

  Aug 2022 - Oct 2022

  Accounting Intern

  • Verify that transactions are located in the correct day book, supplier’s ledger, customer ledger and general ledger.• Inventory management and reconciliations.• Process accounts receivables and payables.• Support month-end close processes.• Withholding tax certificated processing for receivables and payables.• Ensure stock in receipt/dispatch and necessary documentations.• Prepare Invoices.• Bank and Mpesa reconciliations.

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  PwC Kenya

  Oct 2023 - now

  I work with the administrative and payroll departments of companies to provide a comprehensive personal tax package, including preparation of Kenya tax computations and cross-border tax planning for seconded employees (expatriates).In summary, I specialize in:Tax compliance in Kenyan jurisdictionEmployer and Employee Tax registrationsInbound and Outbound Expatriate tax briefingsTax Efficient remunerationDouble tax relief claimsTax Equalization and hypothetical taxesStatutory deductions registration and remittancesPayroll servicesLobby for tax law amendmentsGlobal mobility assistance and settlingCarrying out compensation and benefits structuring and global mobility tax services to PwC clients and their cross-border employees with concentration in tax planning;Provision of audit support to client’s undergoing PAYE audits by the Kenya Revenue Authority (KRA) as well as liaising with the NSSF, NHIF and NITA statutory authorities to ensure client concerns are addressed accordingly;Liaison with PwC offices in other jurisdictions to ensure expatriate compliance with home and host country tax requirements;Carrying out tax audits and compliance reviews covering Pay As You Earn (PAYE) and providing recommendations to address issues identified and tax planning opportunities;Assisting expatriates acquire relevant immigration documentation to ensure compliance with immigration laws;Provision of consulting services on Income tax laws and high level advice on employment and labor laws;Providing coaching and training to associates within the business unit to ensure efficiency and quality services; Show less

  • Experienced Tax Associate

    Jul 2024 - now

  • Tax Associate

    Oct 2023 - Jun 2024