Matías C.

Experience

• 

  Trustex Administradores S.A.

  Feb 2008 - Jan 2012

  Operations Office Manager

  Trustex Administradores S.A. is a provider of confidential international banking services. It is composed of a Swiss Trust Company, a New Zealand Offshore Finance Company, and financial services companies in a growing number of countries, such as Uruguay, New Zealand, Serbia, Panama, and the USA.During this period of time, I was in charge of the regional office operation in Novi Sad, Serbia, managing team members, customers and planning the monthly operation of the Novi Sad brench. I also worked with the CEO’s agenda, hosting meetings with clients, vendors and coordinating the logistics between Serbia and Uruguay.As part of my duties, I was also hiring, training and coaching new members. Weniger anzeigen

• 

  Sabre Airline Solutions

  Jan 2015 - Jan 2018

  Technical Supervisor

  Specialized Desk providing technical GDS support 24/7 to key customers like Etihad Airways, Etihad Regional, Air Seychelles, Jet Airways, Air Serbia and Virgin Australia.Current responsibilities:-Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.-Organize workflow and ensure that employees understand their duties or delegated tasks.-Monitor employee productivity and provide constructive feedback and coaching.-Receive complaints and resolve problems.-Maintain timekeeping and personnel records.-Pass on information from upper management to employees and vice versa.-Prepare and submit performance reports.-Decide on reward and promotion based on performance.-Hire and train new employees.-Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.-Analyze and provide weekly reports to our customers.-Create and maintain an effective and clear business communication with our partners, internal teams, and customers.-Design new processes that positively impact our customer's satisfaction and our working environment. Weniger anzeigen

• 

  YOC

  Nov 2018 - Apr 2020

  Technical Support Manager
• 

  Patrick Jendrusch Photography

  Jan 2020 - Jan 2020

  Operations Manager