Aubrey Anderson

Experience

• 

  Dave's Hot Rod Shop

  Jan 2008 - Nov 2014

  Office Assistant
• 

  ECHL Inc.

  Nov 2010 - now

  Statistician

  I work as a statistician for the Kansas City Mavericks, providing assistance in analyzing game day data during live gameplay.

• 

  Build-A-Bear Workshop

  Oct 2012 - Jun 2014

  Sales Associate

  Twice named Sales Associate of the Month with accolades from Build-a-Bear headquarters, I consistently excelled in customer service, particularly as the top gift card seller of the fourth quarter of 2013. Proficient in various retail roles, from cashier and inventory management to employee mentoring, I also served as a dedicated hostess for special in-store events and parties, emphasizing a commitment to enhancing customer experiences and community engagement.

• 

  Missouri Western State University

  Aug 2014 - Dec 2015

  Supplemental Instructor Lead, Writing Tutor & Content Tutor

  Dedicated to enhancing customer service through knowledge sharing and tutoring, I successfully tutored multiple students in subjects including World Geography, Creative Writing, and the art of historical research for thesis papers. Specializing in supporting English as a Second Language students, I worked extensively to help them overcome language and cultural barriers, resulting in improved academic success, as evidenced by an average whole letter grade higher in the classes of those tutored.

• 

  Clay County Historic Sites

  May 2015 - Dec 2015

  Historic Interpreter Intern

  Participated in special events representing Clay County, operated the front desk, assisted in the research library, and conducted tours of all Clay County Historic Sites, including the Jesse James Farm & Birthplace Museum.

• 

  Cerner Corporation

  Feb 2016 - Apr 2020

  I functioned as a strategist and domain configuration liaison for the clinical research solution, PowerTrials. I maintained and supported 70+ worldwide clinical research clients, created collateral to enhance client implementation, produced the Research Rundown Podcast for a target audience of 500 individuals, supervised software enhancements, and served as the lead event coordinator for clinical research summits and forums, achieving a 95% client satisfaction rate. Additionally, I took on the role of Process Improvement Leader for Population Health, implementing Lean methodologies. Show less

  • Solution Strategy Analyst

    Sept 2018 - Apr 2020

  • Solution Strategy Coordinator

    Nov 2017 - Sept 2018

  • Senior Support Analyst

    Feb 2016 - Nov 2017
• 

  The University of Kansas Health System

  May 2020 - now

  I consult on process improvement projects, utilizing Lean methodology expertise and tools like LeanKit for efficient project management. I conduct weekly Agile backlog grooming for projects for the process improvement space and assess priority, deadlines and impact. Additionally, I assist with advanced System Administration troubleshooting and application access for health system end-users, maintaining a 100% customer service satisfaction. I also enforce application documentation library standards through audits, create and maintain application training materials, including eLearning courses and SharePoint sites, and develop PowerBI dashboards to streamline manual stats collection. Actively participating as a panel member for New Hire Orientation, I volunteer for the health system's groups, including LGBTQ+ coalition and Women in Technology. Show less Managed advanced troubleshooting and application access for health system end-users, achieving a 96% customer service satisfaction and 15% resolution rate for incoming tickets. As the Enterprise Information Systems (Systems Administration) team's queue manager, I captured trends, monitored ticket turnaround time, and identified knowledge gaps. I participated Agile backlog grooming for projects for the process improvement space and assess priority, deadlines and impact. Additionally, I served as a Lean 101 instructor, enforced application documentation library standards, created and maintained eLearning courses and SharePoint sites for application training. Developed PowerBI dashboards to streamline manual stats collection, demonstrating Lean methodology expertise and using tools like LeanKit for project management. Show less I led process improvement by managing advanced troubleshooting and application access, achieving 95% customer satisfaction and a 20% resolution rate for incoming tickets. As the Enterprise Information Systems (System Administration) team's queue manager, I monitored trends, turnaround time, and identified knowledge gaps. I set standards for the documentation library, created training materials, and developed PowerBI dashboards, applying Lean methodology and tools like LeanKit for efficient project management. I participated Agile backlog grooming for projects for the process improvement space and assess priority, deadlines and impact. Show less

  • Process Architect

    May 2022 - now

  • Application Analyst II

    May 2021 - May 2022

  • Application Analyst I

    May 2020 - May 2021