William Del Roufai

Experience

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  Essent

  Jan 2012 - Jan 2014

  Credit Collections/Account Manager

  Prepare and maintain scorecard data and develop strategy to enhance the motivation at work.Check and identify accounts that are likely to become a bad debt or “zero balance” account andcontact the clients to retain them.Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to themarketing units for purpose of enhancing the quality of service.Provide assistance in relation to classifying the efficiency level at work, determining sale space anddeveloping the qualification of units.Ensure clients’ demands to be satisfied.Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account.determine types of services/products and prices/fees satisfying the clients’ needs as well as theorganization’s objectives.Conduct assessments of clients’ credibility and perform billing duties at their requests.Conduct weekly review of promotional activities to enhance the motivation and identifydevelopment potential to maximize the profit of the organization and clients’ satisfaction.Receive and answer calls from the clients or client service units in relation to the clients’ requests orquestions.Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks.Prepare and make report on market analysis, competitor analysis and market trends.Develop and maintain a well-coordinated internal relationship with key decision makers within theorganization.Ensure that clients know to use the services and provide assistance if necessary.Manage and provide assistance in managing or maintaining accounts of strategic clients. Mostrar menos

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  Colt Technology Services

  Mar 2015 - Mar 2018

  Customer Management Analyst

  Ownership of existing incidents that have not been resolved by First Notification of Fault (FNF) team.  Management of, and liaison with, third parties – vendors, partners etc – to ensure the satisfactory and prompt resolution of customer incidents.  Liaison with customers to keep them informed on progress.  Liaison with other teams to resolve customer incidents.

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  Infor

  Sept 2018 - Mar 2021

  Deal Desk Analyst

  · Execute deal desk functions including, but not limited to: contract drafting, contract research, creation of price quotes, deal structuring, business approvals, order requests for varying levels of deal size and complexity· Serve as a trusted advisor to field sales on pricing, product configuration, and business terms to support the sales effort· Collaborate and build proactive, positive relationships with peers, managers, sales operations, shared services, and account teams to ensure consistency within processes, determine best practices, and work efficiently· Ensure compliance with published sales and business approval policies. Be a sales advocate & partner to internal organizations to understand complex sales issues· Strive to meet or exceed published service level agreements Mostrar menos

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  Gartner

  Mar 2022 - now

  Partner Success Manager

  • providing client support to +120 C-level individuals from Fortune 500 companies across EMEA.• Manage and maintain solid value-based relationships with clients.• Develop extensive knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of analyst inquiry, events attendance, etc.).• Understand and capture how the client measures value and ensure this is over-delivered throughout the life of the contract.• Work with the field Account Executives identifying need for additional access, and ensuring the client always has the correct service alignment.• Ensure the client renews their service prior to the cancellation date of the contract.• Collaborate with Client Partner Area Managers to ensure they are aware of interactions with clients in open territories.• Develop and execute on best practices to handover territories to new hires, ensuring that there is a smooth and effective transition of clients. Mostrar menos