Nicolas Coudret

Experience

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  Axisa

  Sept 1995 - Jan 1998

  Sales Engineer

  Axisa has been a pioneer company in France for LMS (Learning Management System) with its main product TéléSites. Acquired by Fast Maintenance Informatique, an Infoservice company, and having the Midi Pyrénées region as the main first customer, Axisa has been able to deploy eLearning technology within a European RFP to major key accounts including Renault, EDF, Orange (FT) and the UNICEM. I was the Customer Project Manager and was responsible for the implementation of hard and software solutions, users training and relationship with our R&D team. I represented the company during customer’s projects steering committee. We’ve been able to prove the exploitation of educational contents mixing self-service eLearning and distant classes powered by application sharing and conferencing. Trainees stayed on their production sites such as the main spare parts center of Renault near Paris or open air mining and quarrying industrial sites. Show less

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  CUseeMe Networks

  Jul 1998 - Mar 2000

  European Marketing Manager

  CUseeMe Networks was a videoconferencing over IP software editor. First company to create software based MCUs and plugins to enable videoconferencing broadcast into a web browser. It has opened the market to videochat community over the Internet as well as corporate video communication. I was responsible for the EMEA marketing activities. We were a channel sales organization set by geographic zone. I have developed the reseller network through incentives, product special offers, face to face seminars, trade shows all over Europe. I worked closely to the sales channel managers to create software demo scripts and the partner portal on our website. Also in charge of the company and products branding, I managed our communications with French, German and English PR agencies. CUseeMe was an American company and I produced and localized the entire commercial collaterals and our European website. Show less

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  First Virtual Communications

  Mar 2000 - Oct 2001

  Product Manager

  Following the European resellers network growth, I have been invited by the VP of Marketing to join the company headquarter in the USA and to take the ownership of our client software B2B and B2C product. As a Product Manager I coordinated the launch of several products with the R&D, QA, Marketing and Sales teams. The company released CUseeMe 5.0, a videoconferencing over IP software platform. This product targeted the videochat web communities and the corporate videoconferencing needs embedded into MS Exchange. Under the authority of the Director of Product and CTO, I was responsible for the functional requirement documents and product positioning. I was in charge of the product development planning and go to market launch. I trained the sales team and our resellers worldwide. The product has been localized in French, German and Japanese with our partners’ support. With the marketing team we developed several technical and business partnerships to create bundles with webcam manufacturers. Show less

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  Genesys Conferencing

  Apr 2002 - May 2008

  Director, Sales Operations

  My work experience in the USA led me to join Genesys Conferencing and his American VP of Sales whose mission was a worldwide sales reorganization. I created the Sales Operations team responsible for sales support and acting as the main relay with the other company departments. We’ve been amongst the first Salesforce.com customer and we managed a worldwide deployment. With my team we set a recurring training to our Cloud CRM best practices for the entire sales team. it allowed us to improve dramatically our pipeline visibility and accelerate our sales. We plugged the back office data and Cognos reporting to Salesforce which has given us a powerful Business Intelligence solution to monitor our full sales cycle from the marketing campaign to the invoiced revenue. Following this first success, I expanded the activity of my team to fix and refine our processes between the sales department and the rest of the company. We centralized communication exchanges and set internal workflows via Saleforce. Facing a high demand coming from the sales managers, my team created a full set of reporting –self-service or push mail- and business analysis service for Sales and Marketing. The team was also ruling the compensation plan and incentive programs. We thought the plan, set and produced reports to track the sales performances. My Sales Operations team was composed of twelve professionals, spread over three regions and delivering services towards 300 sales reps. Show less

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  InterCall

  May 2008 - Nov 2013

  Director, Sales Operations

  InterCall acquired Genesys Conferencing in 2008. The company was much decentralized and three times bigger than Genesys. In the first year following the acquisition, I reported to the American headquarter and I was the “go to” person in relation to sales and company reporting. My knowledge and experience with Salesforce and Business Intelligence made me participate in two major projects: the merge of multiple Salesforce instances and the design of a master Datamart to analyze the whole set of customer revenue. My team elaborated a methodology to regroup our customer through a hierarchy under a main entity name. We designed dashboards to analyze the company global revenue by customer, country and region. Mastering the same database, we developed Business Object reports to understand our market share, to segment our customer and prospect base in order to identify up and cross selling opportunities. For Salesforce, I have been a key player of the task force made of representatives from sales department and IT admins. We succeeded in merging five salesforce instances in a six months period. It represented a full revamp of CRM best practices, layouts, fields and workflows aiming to improve our sales forecasts. We exploited this new foundation to implement brain new force.com homemade applications for order provisioning and contract validation. These two major projects completed, I rolled back on an operational position to set the production and recurring delivery of monthly reports including highlight analysis for the EMEA sales executives. Show less

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  BIME Analytics

  Nov 2013 - Jan 2015

  Director of Global Marketing & Sales Operations

  I joined BIME Analytics to support its international expansion. I had a dual role of both Sales Operations and Marketing. I completed a full redesign of sales materials, Salesforce CRM setup and best practices, KPI and reporting to energize the EMEA sales and prepare the creation of a business unit in North America. I created the Marketing cell and supervised web and marketing events. The goal was to raise our visibility into an extremely competitive market and set the Launchpad for the brain new version of Cloud BI BIME V6. My team and I executed our lead generation program based on content marketing, newsletters and partner events to increase our web traffic and free trials. I have organized several trade shows as an exhibitor and took care of customer testimonials in relationship with our PR agency located in California. For the launch of BIME V6, I produced a series of advertising and tutorial videos released on the new website. I used BIME’s technology to design BI dashboards analyzing Marketing ROI. Show less

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  NTT Ltd.

  Jul 2015 - now

  Lead a team of Senior Product Managers in charge of our Managed Collaboration Services. This offer target companies transforming their on premise unified communications asset to cloud calling and cloud contact center solution. Worldwide released of Operator Connect for Microsoft Teams powered by NTT Cloud Voice. Expansion of Cloud Connected PSTN for Cisco Webex Calling dedicated instances (UCM Cloud).Introduction of SaaS Compliance recording with ASC Technologies. Release of new cloud born Managed Collaboration Services. Show less

  • Senior Director of Product Management, Managed Collaboration and Communications

    Jun 2021 - now

  • Senior Director - Product Line, Cloud UC

    Oct 2019 - Jun 2021

  • Head of Product Management Cisco

    Jul 2015 - Oct 2019