Dr. Robert Meyers, DBA, MSA, FACHDM, LSSMBB, LSSBB, CASM

Experience

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  U.S. Navy

  Feb 1994 - Mar 2015

  Senior Medical Manager

  Senior medical Manager, led over 20 healthcare workers in the management of medical care for a staff of hundreds of personnel; delivered, coordinated and scheduled all aspects of medical care including ancillary services and treatment. Provided over $30M in healthcare services rendered and a cost savings of $5.1 million to the U.S. Navy and taxpayers. Directed a diverse, workforce that developed new performance improvement and quality assurance programs within accreditation standards; managed several healthcare programs providing monthly and quality data reports and solving complex healthcare problems which improved performance by 35%. Show less

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  Fleet and Family Support Programs

  Apr 2015 - May 2016

  Regional Program Analysts

  Managed the family emergency response program and deployment support programs across 3 states. Supervised and mentored 30 case managers. Coordinated and planned outreach programs for families. Planned and executed emergency management drills and exercises. Provided training on emergency management and support for families.

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  California College San Diego

  Apr 2015 - Aug 2021

  Adjunct Professor

  Adjunct Professor teaching Healthcare Administration and Bachelor's Degree Program Classes in Business and Healthcare administration to adult students. Created curriculums, lesson plans, developed quizzes and class projects for over 200 students. Taught and facilitated several healthcare administration and business administration classes.

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  National University

  May 2016 - Nov 2020

  Adjunct Professor

  Adjunct Professor teaching undergraduate and graduate Healthcare Administration Classes. Led healthcare students in healthcare administration classes to include instructing and facilitating online and onsite classes in healthcare administration. Prepared and developed curriculums, lesson plans and test for classes that led to an increase in student passing rate by 25%.

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  TrueCare | Health Inside. Welcome In.

  May 2017 - Dec 2020

  Healthcare Manager & Leader

  Referral Manager, led and directed 20 staff in submitting and processing authorizations, and referrals for 130 healthcare providers. Direct a staff of 20 referral coordinators and a supervisor in processing thousands of referrals, authorizations and insurance benefits for over 60,000 patients across 2 different counties and 10 community health clinics. Responsible for resolving all issues related to clinical operations, develops the human capital, promotes the use of information systems and implementing new clinical programs.-Spearheaded the process improvement project in referral optimization by creating a referral processing guideline for and workflow that increased referral submission by 30% and decreased patient wait time for referrals by 40%.-Led the interoperability, HL7 Project for healthcare data transfers by collaborating with several healthcare organizations to transmit specialty care referrals via secure channels that led to the organization receiving over $1 million in federal funding.-Led the training and coaching on the new EPIC Electronic Health Record system for referral and authorization processing for the healthcare organization resulting in over 100 staff being trained on referral and authorization processing. Show less

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  San Diego Va Health Care Syst

  Jan 2021 - May 2022

  Supervisory medical support assistant/healthcare leader

  Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full responsibility for supervising at subordinate MSA team leader, supervisor, and administrative patient support staff. Assigned and evaluated the work of subordinate staff.Resolve complex problems to ensure patient services are met; identify and provide training to staff.-Led a team of medical support assistants in appointment scheduling and administrative task that led to over 50,000 appointments being completed and 10,000 medical documents being released to patients and other healthcare organizations within HIPAA Compliance.-Led different projects in providing COVID-19 Vaccines for patients resulting in over 5,000 vaccinations being delivered.-Created clinic and administrative policies and standard operating procedures to help staff with administrative task that improved patient workflow and efficiency by 25%. Show less

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  VA South Texas Healthcare System

  May 2022 - Apr 2023

  Supervisory medical support assistant/Healthcare Leader

  Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full responsibility for supervising subordinate MSA team in providing administrative patient support for patients. Lead different teams in scheduling over 30,000 medical appointments and responding to over 20,000 RFI. Assigned and evaluated the work of subordinate staff and coordinated services for patients and providers.Resolve complex problems to ensure patient services are met; identify and provide training to staff.-Pioneered several projects and process improvements to improve patient appointment scheduling and workflow that increased staff scheduling and efficiency b y 20%.-Led several teams across different clinics in appoinment scheduling and administrative task that resulted in over 30,000 appointments being scheduled. - Show less

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  VA South Texas Veteran Healthcare System

  Apr 2023 - now

  Management Analyst

  The Management Analyst functions as a member of a multidisciplinary leadership team with complex duties and responsibilities that impact the delivery of health care to veterans and their families seeking treatment for various ailments experienced by veterans. Functions in several administrative, clinical, and fiscal program areas that include data analytics utilizing Power BI, Python, SQL, R, Tableau, Pyramid Analytics. Prepares reports, dashboards, spreadsheets, correspondence, report of contact using proper oral and written communication. Serves as the data analysis for 17 clinical areas by creating different high level reports and presentations utilizing different analytical tools.-Created a data analytics project to improve funding for the Home Based Primary Care program by gathering and analyzing funding data to show leadership the decrease in funding leading to process improvement projects to improve funding by over $2 million by the end of the fiscal year for the program.-Developed several data analytics reports and dashboards show productivity that improved productivity and efficiency for 17 clinical program by 25%. Show less