Steven Varley

Experience

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  BAE Systems

  Oct 1989 - Aug 1994

  Engineer

  Sowerby Research Centre

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  PA Consulting Group

  Aug 1994 - Apr 2013

  Sourcing, Transition and Business Change Implementation Expert

  Client engagements included:Transport• Network Rail - Programme Assurance of customer information system• Invensys Rail (Siemens Rail Automation) - Project turnaround and delivery to LU operations• Westinghouse - Project management and sourcing strategy• EWSR – Sourcing advisory• BTR (Invensys) – Integration testing at Denver International AirportTelecoms & Media• BT - Scoping/planning of business process transformation • BBC - Programme management & service implementation• BBC - Sourcing advisory• Alcatel - Project delivery• O2 - Sourcing strategy• Orange (EE) – Performance improvement• ntl (Virgin Media) - Interim Head of Network Planning• eircom – Lead for process transformation• Reuters Transaction Services - Business analysis for migration of trading networks• Reuters - Sourcing advisoryFinance• Citigroup - Advisory for administration of KPNQwest• EBRD - risk assessment on Private Equity purchase• NatWest - Benchmarking of outsourced services• Mercury Asset Management (Merill Lynch) - Sourcing advisory• Guardian Royal Exchange (Axa) – Sourcing advisoryEnergy/Utilities• Centrica - Transition programme management and delivery• ScottishPower – Project Management of billing system transformation• Scottish Hydro (Scottish and Southern Energy) – Strategy for Contact Centre transformation• Scottish Hydro (Scottish and Southern Energy) – Customer service improvementPublic Sector and Defence• Home Office - Lead for a company launch and transition• QCA - Operating model design and sourcing advisory• Identity and Passport Service - Sourcing and transition advisory• Home Office - Requirements management and business analysis• MOD - Transition programme management and delivery• MOD - Sourcing support for IT and infrastructure servicesOther sector clients• Astra Zeneca - Sourcing Assurance for IT Services• Unilever – Business analysis of IT services Show less

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  Ntl (now Virgin Media)

  Jan 2000 - Dec 2001

  Head of Network Planning

  Head of Network Planning who managed the national telecoms services to two million customers while supporting the expansion of services and oversaw the upgrade required for the launch of the company’s internet service.

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  UK Ministry of Defence, Bath

  Jan 2004 - Aug 2005

  Sourcing Advisor | Transition Programme Manager

  Provided clear sourcing advice on a £1.4bn procurement for defence information infrastructure services and subsequently led the programme management of the transition of 13 legacy IT services.

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  Home Office

  Sept 2005 - Jul 2006

  Sourcing Advisor | Requirements Manager

  Sourcing Advisor for the specification of technical services for the national identity scheme including IT infrastructure, data centres and biometrics. Headed up a team of specialists in the development of the output-based service requirement specifications for PQQ and ITN stages of the procurement.

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  Identity and Passport Service

  Jul 2006 - May 2007

  Sourcing and Transition Advisor

  Drove the transition stream of the re-tender of the contact centre service demonstrating excellent negotiation skills for the transition schedule and requirements with bidders and then evaluated responses.

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  BBC

  Sept 2007 - Dec 2008

  Programme Manager

  Provided detailed sourcing advice on the BBC’s £350m contract for the digital switchover help scheme and headed up the PA team to provide implementation expertise that assisted the new supplier in the nationwide rollout of the scheme within the fixed timescales.• Ensured the supplier thoroughly understood all aspects of the required service• Developed effective and risk-free implementation plans enabling the BBC to roll out the service• Enhanced and grew the specialist support to the client’s satisfaction tailoring to specific needs• Delivered a great result for the client, PA and the team covering about 20 consultants in total Show less

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  BT

  Jan 2009 - Jul 2009

  Transformation Project Management

  As a part of a major change initiative to transform BT’s Global Services business, managed a project to identify quick win improvements across the sales to service delivery lifecycle.Scopes out the project, Identified areas for improvement (eg standardising processes, removing duplication), and vaildated the benefits with stakeholders. Highlighted benefits covered over £10 million in opex savings, staff reductions of over 50 FTE, and cycle time improvements of many days.

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  Invensys Rail | London Underground

  Sept 2009 - Nov 2010

  Project Turnaround | Implementation Manager

  Fully focused on leading a £100m project to deliver the signalling system for new trains on the Victoria Line working at Director level in a high pressure environment. Combined the daily demands of keeping the new trains in service by providing comprehensive diagnoses of the service affecting faults while simultaneously delivering a stream of priority upgrades without impacting the operation of existing trains.• Implemented key changes to bring clarity on targets, set priorities for fault fixing and introduce KPIs for reporting and forecasting to prevent customer confidence slipping further• Managed a team of 50 staff covering all aspects of upgrades from fault analysis, root cause diagnosis, redesign, build, testing, verification and validation, safety assurance, LU approvals and rollout• Employed a direct leadership style to enable the wider programme to deliver the new fleet of trains into service while dealing with the complexities of a full passenger service operation Show less

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  Centrica

  Dec 2010 - May 2011

  Transition Programme Manager

  Transition Programme Manager on a £300m outsourcing deal for data centre and desktop services achieved in a timely manner moving from single to multi-supplier delivery model involving a core team of 130 people and with the client moving to a new operating model. Initially mobilised the programme to ensure a smooth start up and planning with client and supplier teams.• Oversaw transition activities including staff transfers, supplier transitions, data discovery, contract novations, networking solution, knowledge transfer and changes to the operating model• Developed programme controls and managed daily aspects to ensure issues were resolved quickly in order to maintain the critical path and keep business units and stakeholders fully informed• Delivered a successful transition on time and with no drop in service levels Show less

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  AstraZeneca

  Jun 2011 - Jul 2011

  Sourcing Assurance Advisor

  Sourcing Assurance Advisor who reviewed contract schedules for a major IT outsourcing deal focused on the viability, sustainability and acceptability of the material to form the basis of a successful contract. Recommended improvements to enable rapid resolution that helped maintain programme deadlines.

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  Home Office

  Sept 2011 - Apr 2012

  Transition Manager

  Transition Manager on the creation of a new police ICT company to procure and manage complex technology-based solutions managing all aspects of scoping and planning including supplier contracts, staff transfers, recruitment, employment contracts, provision of accommodation and corporate services. Advised on the company launch into the Home Office following a change in government timescales.

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  Network Rail

  Apr 2012 - Oct 2012

  Delivery Assurance Manager

  Delivery Assurance Manager in charge of two assurance reviews assessing the risks to Network Rail’s customer information management system programme. Covered programme, commercial and technical areas to inform the release of funding for the implementation phase.

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  K2 Advisory & Implementation Ltd

  Apr 2013 - Mar 2024

  Director, Management Consultant

  Provider of Management Consultancy services, typically through Transition Management, Programme Management, Project Management and Transformation Management, to drive business change with forward thinking Programme Directors.

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  Barclays

  Apr 2013 - Sept 2014

  Programme Delivery Manager

  Delivery Manager with the overall remit to lead the team on a new offering to corporate clients to improve the financial wellbeing of clients’ employees. Project managed the requirements definition of a set of tailored retail banking products to enable an on time public launch of this ‘first to market’ workplace banking proposition.• Undertook management of the entire programme to gain compliance approvals for the enhanced offering, respond to regulatory queries and roll out the offering to other clients Show less

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  O2 (Telefónica UK)

  Aug 2014 - Jun 2015

  Implementation and Transition lead

  Implementation and Transformation Lead for O2’s bid for the government’s £600m Emergency Services Mobile Communications Programme (ESMCP) re-procurement for police, fire and ambulance services.• Developed O2’s proposal for the programme delivery of the services• Managed the Implementation work stream through ITT, clarification, down select, negotiation and best / final offer stages

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  HM Revenue & Customs

  Aug 2015 - Jul 2017

  Transition Manager

  As Transition Manager, led the re-procurement of the desktop / end user computing services for 65,000 users. Developed all transition tender documentation including contract schedules, bidder instructions and evaluation criteria. Drove transition competitive dialogue sessions, evaluated responses and headed up transition contract finalisation sessions. Subsequently spearheaded the service transition phase and helped to deliver the cutover to the new supplier in rapid timescales with no impact to the business. In earlier phases Steve:• Was the Cutover Lead for the in sourcing of 10 functions from the incumbent suppliers involving the TUPE transfer of 350 staff and the integration with the new operating model as a part of HRMC’s £1bn per annum Aspire replacement programme• Focused on the end user experience and cutover planning / delivery to ensure the transition was delivered on time and to the required service levels Show less

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  HM Passport Office

  Jul 2017 - Aug 2020

  Programme Manager

  Programme Manager of HMPO’s priority ‘must do’ change initiative - the implementation and transition of the highly secure and complex new blue passport manufacture and personalisation service, across a mix of supplier and in-house capability. Led the programme to implement the service delivering management and guidance across the client team (including design, technology, quality assurance and test, security, business change, exit management) and providing challenge to the new and incumbent suppliers to minimise risks to business.• Previous to this was Implementation Lead on the re-procurement of the new passport service. Developed implementation and transition aspects of the tender documentation including tender instructions, evaluation model and criteria, and led transition negotiation sessions, evaluated transition responses and headed up transition contract finalisation sessions. Show less

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  UK Home Office

  Sept 2020 - Jul 2024

  Led Implementation workstream for reprocurement of key business process and system covering Implementation, Transition and Test tender documentation and requirements. Managed the integration of a business transformation programme within the Home Office.

  • Implementation outsourcing lead

    Aug 2023 - Jul 2024

  • Integration Manager

    Sept 2020 - Jul 2023
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  On Sabbatical

  Aug 2024 - now

  Management Consultant

  Currently on sabbatical. When working, Steve is a provider of Management Consultancy services, typically through Transition Management, Programme Management, Project Management and Transformation Management, to drive business change with forward thinking Programme Directors.