Raneem Refaat

Experience

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  National Bank of Egypt (NBE)

  Jul 2016 - Sept 2016

  L2 Technical Support Specialist - (Intern)

  - 2nd Level Support for escalated issues that 1st Level support is not equipped to handle - especially problems related to SQL Database, to Virtual Machines or to Windows Platform Applications.- Deal with connection problems, inabilities to access data, slow performance, and inefficient programs.

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  Advansys ESC

  Aug 2018 - Aug 2021

  Robotics Process Automation Developer

  - Participate in Identification, Assessment and Validation of RPA processes.- Participate in Preparation of Process documentation and RPA solution design documentation.- Support RPA Consultants in collecting local business requirements, cooperation with process SME on client side.- Responsible for providing the internal demos as well as POCs to support RPA Pre-Sales team.- Deliver RPA solutions based on the tools and technologies in scope.- Support other team members to complete projects on schedule and adherence to engineering processes such as code reviews, source control, unit testing, use case analysis, defect management and any other best practices.- Provide support and guidance to the clients’ technical questions and be responsible for resolving their issues based on defined and agreed SLAs. Show less

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  BMB

  Sept 2021 - Sept 2022

  Senior RPA Consultant
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  Solutions by stc

  Sept 2022 - Nov 2024

  Senior RPA Developer
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  Self-employed

  Nov 2024 - now

  Senior RPA Developer (Freelance)

  Providing freelance RPA development and automation consulting services using UiPath. Helping businesses streamline workflows, integrate automation solutions, and improve operational efficiency. Open to freelance and full-time opportunities in Vienna.