Michelle Jensen

Experience

• 

  Lexis Nexis

  Sept 2002 - Jan 2010

  -Quality and Training Solutions (QTS) Lead for the Original Source Document (OSD) Project.-QTS Lead for OSD Innodata Offshore Resource Pilot.-Subject Matter Expert for Expert Witness Transcripts (EWT) Workflow and Wireframe Design.-Lead for OSD Collection Manager (CM) Re-Design utilizing Agile Development Process. -Played integral role in creation of Expert Witness Summaries (EWS) product, workflow design, and training/auditing program.-Instrumental in tailoring/reviewing OSD, EWS, EWT, and Offshore Pilot processes to meet quality and production goals through workflow changes, enhanced CM tool functionalities, and training.-Collaborated with management on Business Case preparation, sizings and resource allocation, development of product requirements, implementation of Product Champion direction, revenue trend analysis, and identification of growth/efficiency opportunities to maximize return on OSD “investment.”-OSD -- Created auditing and training program from ground up with demonstrated beneficial results in production and quality.-Led Expert Witness Summaries Outsourcing Pilot Program.-Conducted monthly audits of caselaw summaries pursuant to statistically valid sampling methodology. Trained editors on variety of topics.Participated in external special projects Show less

  • Legal Content Development Planner

    Jan 2009 - Jan 2010

  • Sr. Quality Auditor/Training Specialist and Quality Auditor/Training Specialist

    Sept 2002 - Dec 2008
• 

  LexisNexis

  Jun 2010 - now

  Set and implement digital transformation strategy to deliver innovative technology and process solutions through creation of a learning and higher-performing organization. Support agile development initiatives with key focus on Artificial Intelligence/Machine Learning, Business Process Management, Process Excellence, and harmonization efforts. Implementation of Responsible AI.Using lean-agile change management framework, prepare global user communities for new tools, processes, and workflows. Partner with diverse teams to support release of projects that are "Fit for Purpose" and ensure successful operational roll-out according to identified Outcomes and Key Results. -Assess current state and target state for digital transformation through agile and cultural reinvention.-Create practical implementations for strategies with metrics to show success.-Assess organizational readiness for change.-Ensure business operations stakeholders are included, engaged and prepared for project outputs.-Lead change management and operational readiness initiatives including policy, issue resolution, training and communication and long-term planning for resource allocation.-Develop effective transition plans to ensure stakeholders impacted by changes have had correct training and have relevant materials to ensure they will be operationally effective.-Review effectiveness of transition plans to document lessons and follow on actions, requirements.-Ensure global change management strategy, communications plan and training across all projects with flexible application that accounts for localized requirements.-Ensure change management framework is being implemented in consistent manner. -Provide strong leadership to negotiate solutions and agreements with affected functional areas as appropriate.-Create and deliver Change Management Practitioner certification training.Key Regional Focus: Asia, Canada, Pacific, Philippines, United Kingdom, United States Show less Led operational readiness for multi-million dollar Caselaw, Case Related, and Citations Modernization projects, which included infrastructure changes, automation deliverables, key "big data" enhancements, and migration of ~12 million documents. Responsible for preparing user communities for new tools, processes, and workflows in modernized environment. Partnered with project leads, data governance, quality, training, and business leads for successful releases. Liaison between editorial and engineering. Case Related Subject Matter Expert. Show less

  • Dir., Global Operations Change Management & People Experience

    Oct 2024 - now

  • Head of Operational Effectiveness

    Feb 2024 - Oct 2024

  • Head of Global Operational Readiness

    Sept 2014 - Feb 2024

  • Director of Operational Readiness for Caselaw and Case Related Modernization

    Sept 2011 - Sept 2014

  • Case Related Manager, Expert Witness and Jury Verdict Content

    Jun 2010 - Oct 2011