Anna Makuchova

Experience

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  Glh Hotels

  Jul 2003 - May 2013

  Restaurant and Bar Cluster Team Manager, GLH Hotels

  Responsible and accountable for the operational running of cluster F&B Departments, managed a team of 24 personnel plus any additional casual staff, ensured colleagues worked together and delivered good customer experience according to company policies, procedures, programs, and performance standards. Assisted occasionally to HR with inductions and appraisals, trained the personnel to high company standards. Certified and experienced Kenco Coffee Barista, Brand Operation Standard Task Trainer, BIIAB, Bar & Cocktail Academy. In charge of Business Events, Christmas Co-ordinator. Achieved few awards for maintaining high company standards: Employee of the Years, Be My Guests .... Served as Employee Consultative Committee, First Aider, H&S Co-ordinator, Task Trainer. Stream of positions held: F&B Operative, F&B Bar Supervisor, F&B Restaurant Supervisor, F&B Restaurant and Bar Cluster Team Manager 4*stars hotels. Show less

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  Freelance

  Jun 2013 - Jan 2021

  Professional Freelancer

  Professional Law Studies - Westminster UniversityProfessional Law Studies - Kingston University - Master Degree Professional Studies in Psychotherapy and Psychology - Advanced Diploma Professional Studies in Personal Training and Coaching - Advanced DiplomaProfessional Studies in Nutrition and Dieting - Advanced Diploma Professional Studies in Hospitality Management - Advanced Diploma Freelance Works & Translator & Hospitality Banqueting Associate & Administrator

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  Chartered Institute of Arbitrators (CIArb)

  Feb 2021 - now

  International Arbitrator