Andrew Schneider

Experience

• 

  California State Parks

  Jan 2002 - Jan 2005

  Lifeguard
• 

  Macy's West

  Jul 2006 - Aug 2008

  Group Sales Manager

  Responsible for all aspects of $5M department, including hiring, training, scheduling, sales performance, and merchandising execution. Coordinated operational tasks including price changes, shipping and receiving of fine jewelry, and event set-up and take-down. *Key Facts*Achieved Spring Season Sales Goal, 2008 of $2.1M.Increased Fine Jewelry Sales, Spring 2008 10% to $710k.Two time winner of Fine Watch contest, Fall 2007, Spring 2008.

• 

  Enterprise Rent-A-Car

  Jan 2009 - Apr 2012

  As a Branch Manager I was responsible for all aspects of running an 80+ car branch. Using an intense focus on the bottom line and customer service, my team and I were able to deliver an 800% increase in Operating Profit YTD (2011 vs. 2010 and ) and increase the 12-month customer service score (ESQI) 6 points.Other responsibilities included all aspects of rental vehicle location located inside luxury car dealership, including B2B marketing, sales performance, fleet management, cost control, training and development of employees, and accounting.*Key Facts*Increased 12-month customer service score 6+ points.Two time winner of highest customer service score in Region 16YY, at 93% Customer Service score (ESQI).Recovered $10,000 in uncollected Accounts Receivable.66% promotion rate for MAs to Assistant Manager, demonstrating ability to nurture talent and develop future leaders. Show less As an Assistant Manager at a flagship location with more than 170 vehicles, 1 main branch and 2 satellite locations, I was responsible for fleet management, customer service, and sales performance. Heavily involved in relationship building with difficult customers, I became the point of contact for partner dealership, managing all aspects of billing and customer service.*Key Facts*Delivered Total Income growth YTD vs. PYTD.Delivered On-Rent growth 12.1% YTD vs. PYTD. Increased 3-month customer service score (ESQI) from 71% to a record high 85%.Increase 12-month customer service score (ESQI) to record high 80%. Show less

  • Branch Manager

    Jun 2011 - Apr 2012

  • Assistant Manager

    Sept 2010 - Jun 2011

  • Management Trainee/Assistant

    Jan 2009 - Sept 2010
• 

  DMI (Digital Management, Inc.)

  Apr 2012 - Feb 2015

  Facilitated full life cycle of pricing proposals for Government and Commercial bids in collaboration with technical writers, solution architects, and operations managers to present information to the COO. • Acted as the lead pricing analyst on $20 million of proposal wins in 2015, encompassing work at Department of Defense and Civilian Federal agencies.• Submitted more than $20 million of successful proposal bids and proposal modifications in 2014.• Supported over $15 million of winning proposals in 2013.• Created standard proposal language library for the pricing department, with a focus on facilitating simplicity, increasing compliance, and improving team efficiency. Show less

  • Pricing Analyst

    Mar 2013 - Feb 2015

  • Proposal Analyst │ Proposal Lead

    Apr 2012 - Mar 2013
• 

  Hamelin Brands Limited

  Mar 2015 - May 2018

  Amplified Omnichannel eCommerce strategies to drive explosive growth of the Amazon account while delivering above category growth and a competitive advantage within the office products category.• Led the Trade Marketing team in exploring new opportunities for growth and omnichannel presence. • Increased Amazon catalog by +30%, and created custom Amazon SKUs to combat Marketplace sellers, increase customer satisfaction, and drive profitable account growth. • Achieved 139% of 2017 Amazon account budget, +49% YoY growth. • Achieved 155% of 2016 Amazon account budget, +74% YoY growth. • Assisted the wider retail and online team in achieving 110% of 2016 budget across all accounts. • Expanded business use of data analysis tools and introduced new consumer insight initiatives to increase analytics visibility to national account teams and retail and distributor partners. Show less Analyzed retailer sales-out data, transformed basic data into actionable insights, and identified trends and digital category opportunities to deliver data-driven recommendations for category and customer growth.• Orchestrated the Amazon Marketing Services 12-month campaign, and created a profitability tracker to demonstrate ROI of AMS campaigns. • Created and presented category management strategy for a +$3 million strategic account in Books/Pads category. • Transformed raw data into actionable insights; +50% of recommendations were integrated. • Managed simultaneous projects for multiple free standing display unit (FSDU) proposals and builds.• Negotiated the purchase of GFK data , and reported findings to influence NPD and strategic direction. • Created and conducted Excel training course to build confidence and improve team efficiency. Show less

  • Trade Marketing Manager, Retail, Online, and Amazon

    Aug 2016 - May 2018

  • Trade and Category Marketing Assistant

    Mar 2015 - Aug 2016
• 

  Salsify

  Jun 2018 - Nov 2023

  Collaborated with engineering, design, sales, customer success, marketing, customer support, and retail sales teams to build an industry-leading B2B enterprise ecommerce product used by over 50% of Salsify's customers. • Generated a 66% increase in product line ARR in 18 months.• Increased number of adopted customers by +14%, and increased licensed customer count by +12% to more than 500 customer accounts.• Defined, owned, and executed the product vision, strategy, and roadmap, leading a cross-functional team of 10 engineers, an Engineering Manager, and a UX Designer.• Expanded Salsify’s global Enhanced Content Network by +50% by partnering with the Retail Sales Team, retailers, and brands using the EC SDK and Amazon SP-API.• Launched Enhanced Content Analytics, an in-app analytics visualization suite supporting Enhanced Content publishing and impressions usage; coordinated customer beta program to iterate on MVP and partnered cross-functionally for February 2023 launch.• Led research, definition, product development, and launch of Enhanced Content Premium, adding 10+ new modules and a refreshed UX to the Enhanced Content module built for Salsify Advance.• Worked closely with key strategic accounts to understand critical priorities and adoption blockers; designed, proposed, and executed a roadmap to provide enhanced web analytics capabilities.• Identified trends in support cases and prioritized improvements and bug fixes via agile backlog management to improve brand and retailer experiences within the Enhanced Content module. • Conducted +100 customer calls, interviews, and surveys with UX, design, and account teams to uncover customer needs and desired outcomes. Show less Assigned to Salsify's most strategic customers, I delivered retention, renewal, and expansion via strategic planning, stakeholder influence, and cross-functional collaboration. • Achieved 100% Gross Dollar Revenue Retention (GDRR) H2 2021 in the +$2 billion customer segment. • Secured 14 renewals and $441,000 upsell ARR for a $4.4 million book of business.• Recognized as #2 in Salsify submissions for VoC program with 165 unique submissions in 2021. • Consulted on the Connections Product Advisory Board 2020-2021, and represented the +$2 billion customer segment to garner feedback from customers and colleagues. • Mentored 4 new hires and created an onboarding program to empower new hires through resources. • Presented ‘Building Your PXM Playbook’ seminar at Transformers Summit, 2019.• Represented CS on Salsify Chat GTM strike team, integrated a newly acquired company into Salsify, (November 2018) including unifying processes, workflows, and sharing best practices.• Kicked off new services projects, built custom adoption reports, and trained new users. Show less

  • Product Manager

    May 2022 - Nov 2023

  • Principal Customer Success Manager

    Nov 2021 - Apr 2022

  • Sr. Customer Success Manager, Strategic Accounts

    Jan 2021 - Oct 2021

  • Senior Customer Champion, Enterprise Accounts

    Jan 2019 - Jan 2021

  • Customer Champion

    Jun 2018 - Jan 2019
• 

  Tekmetric

  May 2024 - now

  Product Manager

  Tekmetric, a leading auto repair technology company, improves auto repair shops through the relentless pursuit of innovation. Tekmetric’s cloud-based shop management solution, including a shop management system, integrated payments, technology integrations, and real-time data, empowers auto repair shops nationwide. With Tekmetric, shop owners can create transparency, enhance productivity, increase profitability, and deliver a superior customer experience for vehicle owners.