Matthew Dawson

Experience

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  YMCA of Dane County

  Nov 2013 - Jun 2014

  Prime-Time Staff
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  Target

  Mar 2014 - Aug 2018

  Associate
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  Fiduciary Real Estate Development

  Aug 2018 - Sept 2018

  Information Technology Intern

  IT intern for a property management company, responsible for providing IT support to approximately 15 properties in the Madison area

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  Network Engineering Technologies, Inc (NET)

  Apr 2019 - Dec 2019

  Technical Support Coordinator

  Provided phone support to technicians and collaborated with vendors to schedule jobs.

• 

  Axley Brynelson LLP

  Nov 2020 - Oct 2022

  Information Technology Help Desk Technician

  Provided first level IT support to Lawyers, Secretaries, and Administrative staff● Responded promptly and followed through to resolve issues to users’ satisfaction● Resolved issues dealing with computer hardware, software, printers, and scanners● Created new user accounts & deployed new workstations● Maintained knowledge base detailing fixes for common issues, decreasing ticket resolution time

• 

  MyIT.com

  Nov 2022 - Mar 2024

  Helpdesk Technician Level II

  Provided IT support on behalf of MSP serving over 50 clients

• 

  Data Magic Computer Services

  Mar 2024 - now

  Network Engineer