Claudia Mancini

Experience

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  MFL teacher

  Oct 2011 - May 2013

  Several secondary mainstream schools

  I have taught French and German in several comprehensive schools within Greater London; this experience helped me enhance my organisational and interpersonal skills, apply my natural attention to detail in the lessons I prepared on Powerpoint and develop my assertive, hard working nature even further.

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  OC Tanner Limited

  Jun 2013 - Jul 2016

  Multilingual Client Services Representative

  My duties included:• Provide excellent customer service• Deal with recipients’ queries by email and over the phone• Process orders and expedite them if necessary• Raise claims with couriers and arrange returns/repairs with suppliers

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  Vini Italiani

  Aug 2016 - Nov 2016

  PA to MD and Marketing Assistant

  My duties included:• Provide a high quality secretarial and organisational support service• Provide social media updates on several platforms (Facebook, Twitter, Instagram etc), managing regular contents, newsletters, events and communication with existing and potential clients, liaising with and reporting to the Head of Marketing and Communication.• Effective management of electronic diaries, assessing priority of appointments and reallocation as necessary.• Providing support for an extensive range of meetings, including preparing agendas, pre-meeting briefings and meeting papers, noting action points and followingthem up.• Word processing correspondence, memos and reports from written copy or audio tape and preparing presentations.• Receiving and dealing with telephone calls professionally, re-directing or taking messages and using initiative to deal with queries, sorting, distributing and responding or drafting responses to incoming mail in a timely and efficient manner.• Organising and maintaining effective filing systems.• Acting as a key liaison point between the Managing Director and other key parties, setting up meetings as appropriate and maintaining good communications.• Making travel arrangements, booking accommodation and processing claims for expenses.• Providing high quality and professional store and/or office hospitality to visitors Show less

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  Total

  Jan 2017 - Apr 2019

  • provide day-to-day assistance to the VP General Affairs, the VP Country Delegate Russia and the VP Country Delegate UK/Norway• arrange travels in line with the company cost culture ensuring that the most cost-effective travel solutions are booked• prepare travel authorisations, visa applications and process travel expense claims• arrange flawless logistics (taxis, visits, etc.)• manage the diaries of the VP Country Delegates• organize meetings and set up video-conference facilities timely• format and prepare meeting-related documents and handouts, bind and scan documents• create and maintain an organized filing system of signed original documents for the VP Country Delegates and the VP General Affairs• provide general admin support to the entire department such as answering phone calls , dealing with enquiries, taking messages, preparing timesheets, meeting and greeting visitors, preparing/distributing mail/ DHL Show less

  • PA to MD/Office Manager

    Feb 2018 - Apr 2019

  • French-speaking Team Assistant

    Jan 2017 - Jan 2018
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  Istituto istruzione superiore E.Fermi, Arona

  Sept 2021 - now

  Insegnante di inglese