Dhawal Tote

Experience

• 

  PubMatic

  Apr 2014 - now

  •To solve issues, reported by the either client services team or publishers when using the platform.•To monitor and provide various custom reports to the publisher.•To monitor and fix third party reporting issues.•To solve impression, click and revenue discrepancies.•To find bugs and issues and report them to the engineering team and get them fixed in future releases.•Collaborate with the Engineering and Machine Learning teams and provide them reports or any other assistance required.•Act as a bridge between the Engineering and Client Services team and help in identifying and resolving issues faster.•Act as a single point of contact for any technical issues or queries posed by either the technical account manager, publisher or client services team during on-boarding of a new publisher.•Monitor and solve latency issues, occurred during Ad-serving.•Identify and resolve, blanking Ad or bad Ad issues.•Resolve any integration issues between publishers and ad-networks to aid in seamless ad-serving.•Provide technical support to the publisher 24x7.•Interact with the product development teams, to provide active feedback and suggestions on the product development road map. Show less

  • Manager, Technical Escalations

    Sept 2022 - now

  • Technical Lead

    Sept 2020 - Aug 2022

  • Senior Operations Engineer

    Apr 2014 - Aug 2020