
Timeline
About me
IT Customer Service Manager at American Red Cross
Education
Queens university of charlotte
2006 - 2008Master of fine arts (mfa) creative writingState university of new york college at geneseo
2000 - 2005Bachelor of arts (ba) english language and literature, general
Experience
Paychex
May 2005 - Jan 2006Client service advisorUps
Jun 2007 - May 2012Operations clerkGenesee county new york
Apr 2008 - May 2012ClerkUnisys
May 2012 - Jul 2017Sr. Service Manager
Aug 2015 - Jul 2017Service Manager
May 2012 - Aug 2015
American red cross
Jul 2017 - nowIT Customer Service Manager
Apr 2023 - nowIT Manager
Jul 2017 - Apr 2023
Licenses & Certifications
- View certificate
Learning sharepoint 2016
LinkedinFeb 2018 - View certificate
Quality standards in customer service [2016]
LinkedinJan 2019 - View certificate
Scrum foundations
Scrum allianceSept 2022 Itil v3 foundation: it service management
Loyalist certification servicesNov 2014- View certificate
Power bi data modeling with dax
LinkedinOct 2021
Honors & Awards
- Awarded to David D'AmicoPresidential Award for Excellence American Red Cross Dec 2023 The Presidential Award for Excellence is presented to an individual or group of American Red Cross employees or volunteers who demonstrate exceptional performance or service in support of the American Red Cross delivering on its multi-faceted mission. Nominees' actions must go beyond meeting organizational goals and expectations and be exemplary of the highest level of commitment to Red Cross values and the execution of superior service and performance that made an extraordinary contribution… Show more The Presidential Award for Excellence is presented to an individual or group of American Red Cross employees or volunteers who demonstrate exceptional performance or service in support of the American Red Cross delivering on its multi-faceted mission. Nominees' actions must go beyond meeting organizational goals and expectations and be exemplary of the highest level of commitment to Red Cross values and the execution of superior service and performance that made an extraordinary contribution toward the successful delivery of the Red Cross mission. Show less
- Awarded to David D'AmicoExceptional Leadership and Driving Positive Customer Satisfaction - Mar 2016 In recognition of exceptional achievement and contribution to the success of Unisys.
- Awarded to David D'AmicoClient Recognition from ITSMA Organization - Aug 2013 In recognition of exceptional achievement and contribution to the success of Unisys.
- Awarded to David D'AmicoUnisys Wolf Pack Award - Jun 2013
Recommendations
Nagesh vaka
Masters StudentGreater HoustonRejith cholakunnuparambil
kitchen equipment technicianPalghat, Kerala, IndiaGaurav jha
Data Engineer @IBM | Spark | Informatica PC | Kafka | Spring boot | Angular | JavaScript | JavaDelhi, IndiaArvind napa
Manager at Deloitte Consulting LLPUnited StatesMandy e. brown
Community Leader | Business Operations Specialist| Financial CoordinatorRichmond County, Georgia, United StatesBianca lankford
Technical Program Manager at Amazon Web ServicesUnited StatesJeroen gevers
Informing cyber decision-makers | Cyber Risk Consultant @ Aon | Risk Management & Cybersecurity Stra...Rotterdam, South Holland, NetherlandsIrina dobrohotova
Staff UX/UI Designer & Engineer at Semos CloudNorth MacedoniaSive chrestena
Ux Designer intern @ Oxford university pressCity of Cape Town, Western Cape, South AfricaOjas nara
DU | DDU'25 | BCom hons (Major) | Economics ( Minor )Delhi, India
...