
David D'Amico
Client Service Advisor

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About me
IT Customer Service Manager at American Red Cross
Education

Queens University of Charlotte
2006 - 2008Master of Fine Arts (MFA) Creative Writing
State University of New York College at Geneseo
2000 - 2005Bachelor of Arts (BA) English Language and Literature, General
Experience

Paychex
May 2005 - Jan 2006Client Service Advisor
UPS
Jun 2007 - May 2012Operations Clerk
Genesee County New York
Apr 2008 - May 2012Clerk
Unisys
May 2012 - Jul 2017Sr. Service Manager
Aug 2015 - Jul 2017Service Manager
May 2012 - Aug 2015

American Red Cross
Jul 2017 - nowIT Customer Service Manager
Apr 2023 - nowIT Manager
Jul 2017 - Apr 2023
Licenses & Certifications
- View certificate

Quality Standards in Customer Service [2016]
LinkedInJan 2019 - View certificate

Learning SharePoint 2016
LinkedInFeb 2018 - View certificate

Power BI Data Modeling with DAX
LinkedInOct 2021 - View certificate

Scrum Foundations
Scrum AllianceSept 2022 
ITIL V3 Foundation: IT Service Management
Loyalist Certification ServicesNov 2014
Honors & Awards
- Awarded to David D'AmicoPresidential Award for Excellence American Red Cross Dec 2023 The Presidential Award for Excellence is presented to an individual or group of American Red Cross employees or volunteers who demonstrate exceptional performance or service in support of the American Red Cross delivering on its multi-faceted mission. Nominees' actions must go beyond meeting organizational goals and expectations and be exemplary of the highest level of commitment to Red Cross values and the execution of superior service and performance that made an extraordinary contribution… Show more The Presidential Award for Excellence is presented to an individual or group of American Red Cross employees or volunteers who demonstrate exceptional performance or service in support of the American Red Cross delivering on its multi-faceted mission. Nominees' actions must go beyond meeting organizational goals and expectations and be exemplary of the highest level of commitment to Red Cross values and the execution of superior service and performance that made an extraordinary contribution toward the successful delivery of the Red Cross mission. Show less
- Awarded to David D'AmicoExceptional Leadership and Driving Positive Customer Satisfaction - Mar 2016 In recognition of exceptional achievement and contribution to the success of Unisys.
- Awarded to David D'AmicoClient Recognition from ITSMA Organization - Aug 2013 In recognition of exceptional achievement and contribution to the success of Unisys.
- Awarded to David D'AmicoUnisys Wolf Pack Award - Jun 2013
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